Mears
Resident Liaison Officer
Cambridge - Cottenham · Full-time
Work authorization requiredDetected 26 days ago
Customer SupportCommunicationTime Management
About the role
- Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.
- Coordinate and carry out customer-related operational tasks, including communications and updates
- Work with the Customer Service Centre to resolve front-line queries and complaints effectively
Responsibilities
- Manage a high volume of tasks in a fast-paced and changing environment, ensuring priorities are handled effectively
- Support and deliver customer engagement activities across a range of channels
- Capture customer feedback and ensure it is fed back into operational teams to support continuous improvement
- Work collaboratively with internal teams and external partners to support service delivery
- Plan and manage workload effectively to meet deadlines and service standards
- Use internal systems to accurately record and manage customer and operational information
- Experience using computerised systems to manage customer information and track activity
- Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Requirements
- Ensure all customer appointments are attended on time and to the required standard
Nice to have
- Previous experience in a customer-facing role, ideally within housing, repairs, or a similar service environment
- Experience handling customer queries and complaints, with a focus on resolution and positive outcomes
- Good organisational and time management skills, with the ability to prioritise workload effectively
- A proactive approach to customer engagement and improving service delivery
- Experience or interest in supporting community initiatives or projects (desirable)
- Company Van and Fuel Card
Compensation
- up to £29,856.80
- Annual Mears Fun Day
- Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Benefits
- 25 days annual leave plus bank holidays
- Volunteering Leave
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Company info
- Annual salary: up to £29,856.80
- Resident Liaison Officer
- Cambridge, Cottenham
- Full Time Permanent
- Salary up to £29,856.80 per annum + company van and fuel card
- 42.5 hours per week Monday - Friday
- "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities."
- Engage with customers throughout works, keeping them informed, managing expectations, and involving them in the process
- Provide clear, accurate, and timely information to both customers and operational teams
- Communicate confidently with customers and colleagues, both verbally and in writing
- Deliver a professional, front-line service to customers, providing a positive face-to-face experience at all times
- Build and maintain positive relationships with customers, ensuring actions are followed up and clearly communicated
Visa & Work Authorization
- All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
This listing is sourced directly from Mears's careers page and normalized into a canonical job model.