Usaa
Manager, Claims Operations (Auto Non Injury Complex)
Colorado Springs Campus
Sponsorship not specified$103k-$198kDetected 12 days ago
ComplianceCustomer SupportLeadershipMentoring
About the role
- We offer a flexible work environment that requires an individual to be in the office 4 days per week.
- This position can be based in the following location: Colorado Springs, CO.
- Relocation assistance is not available for this position.
Responsibilities
- Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
- Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners.
- Creates conditions for success removes obstacles, leads and champions change.
- Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.
- Hires, develops, and coaches claims employees for results delivery.
Requirements
- Bachelor's degree
- 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
- Experience using and interpreting data to make decisions.
- 2+ years of experience handling total loss claims.
- 2+ years physical damage and/or auto injury claims experience.
Compensation
- The salary range for this position is: $103,450 - $197,730
- You are paid within the salary range based on your experience and market data of the position.
- The actual salary for this role may vary by location.
- Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
- Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
Benefits
- Additionally, our career path planning and continuing education assists employees with their professional goals.
- For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
- OR 4 years of relevant education and/or experience.
Equal opportunity
- Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- USAA is an Equal Opportunity Employer.
This listing is sourced directly from Usaa's careers page and normalized into a canonical job model.