Aya Healthcare

Aya Healthcare

Desktop Support Technician

San Diego, CA (Hybrid) · Contract

Sponsorship not specified$34k-$50kDetected 12 days ago
AzureCustomer SupportVPNCommunication

About the role

  • This role requires strong analytical troubleshooting ability, professional communication skills, and consistent adherence to Service Level Agreements (SLAs).

Responsibilities

  • Deliver Exceptional Technical Support
  • Serve as a primary point of contact for employees requiring desktop and technology support, delivering a high-quality customer experience from initial request through resolution.
  • Support enterprise technologies including Microsoft 365, Azure Active Directory, Exchange, VPN solutions, communication platforms, and other business-critical applications.
  • Drive Resolution and Operational Excellence
  • Identify recurring issues and partner with team members to implement scalable solutions that improve the employee experience.
  • Balance multiple priorities while effectively managing support requests and ensuring timely follow-up and resolution.
  • Support a Customer-First Culture
  • Build trust and strong relationships with employees through professionalism, responsiveness, and a solutions-oriented mindset.
  • Deliver a positive support experience by maintaining composure in high-pressure situations and effectively addressing user concerns.
  • Partner closely with colleagues across IT and the business to ensure seamless support and service delivery.

Requirements

  • Demonstrated proficiency in:
  • Escalate issues appropriately when additional expertise, elevated permissions, or broader system changes are required.

Skills

  • Join Aya Healthcare, winner of multiple Top Workplace awards!
  • Performance is measured by technical resolution capability, documentation quality, SLA compliance, and customer satisfaction outcomes.
  • Advancement to this position is performance-based and not tenure-based.
  • This position will be hybrid (remote/in office).

Compensation

  • Aya reasonably anticipates the pay scale for this position to be $33.65 to $50.48 hourly, which equates to $70,000 to $105,200 annually.
  • The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position.
  • Compensation: Aya reasonably anticipates the pay scale for this position to be $33.65 to $50.48 hourly, which equates to $70,000 to $105,200 annually.

Benefits

  • Free premium medical, dental, life and vision insurance
  • Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
  • Aya provides paid sick leave in accordance with all applicable state, federal, and local laws.
  • Aya's general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked.
  • However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
  • Unlimited DTO - we believe in time off!

Company info

  • We're an $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.
  • At Aya, we're obsessed with creating exceptional experiences for our clients, clinicians, and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you'll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.
  • We're an $8+ billion, rapidly growing workforce solutions provider in the healthcare industry.
  • We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs.
  • We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.
  • At Aya, we're obsessed with creating exceptional experiences for our clients, clinicians, and employees.
  • In fact, we put employee satisfaction above all else.
  • Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients.
  • We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving.
  • We embrace diversity in thought and backgrounds unified by a commitment to high achievement.
  • When you join Aya, you'll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Equal opportunity

  • Please click here for our EEO policy
  • Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply.
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This listing is sourced directly from Aya Healthcare's careers page and normalized into a canonical job model.