DNOW
Digital & Technical Learning Business Partner
US TX Houston 7402 N Eldridge Pkwy
Sponsorship not specifiedDetected 30 days ago
SalesforceProcess ImprovementCommunicationCollaborationAdaptabilityMicrosoft Office
About the role
- Remote/virtual candidates will be considered; however, preference will be given to candidates located in the Houston area.
Responsibilities
- Assist with the design, facilitation, and delivery of technical, systems, and process training programs that support onboarding, upskilling, and user adoption.
- Facilitate or support training sessions, workshops, stakeholder meetings, and working sessions related to systems, processes, and digital adoption initiatives.
- Support communication and change management efforts related to system enhancements, process updates, and training initiatives.
Requirements
- Demonstrated ability to learn complex systems and translate information into practical, user-friendly guidance.
- Analytical mindset with the ability to identify trends, process gaps, and improvement opportunities.
- Ability to work independently while collaborating effectively within a team environment.
Nice to have
- Familiarity with digital adoption tools (e.g., WalkMe), LMS platforms, system support, or end-user enablement concepts is a plus, but not required.
Skills
- START YOUR CAREER NOW.
Compensation
- Competitive Salary + bonus
Benefits
- Competitive Salary + bonus
- 401(k)/Retirement savings
- Comprehensive Benefits (medical, dental, vision, life and disability coverage)
- Paid vacation/holidays
- Partner with business stakeholders, SMEs, IT teams, and Organizational Development to support digital adoption and technical learning initiatives.
- Support the development, deployment, and maintenance of digital adoption and technical learning content across enterprise systems such as OMS+, Salesforce, and other technologies.
- Build and maintain in-system learning assets including walkthroughs, smart tips, launchers, and knowledge resources that support users in the flow of work.
- Coordinate and manage multiple learning and enablement initiatives simultaneously while supporting project timelines, deliverables, and stakeholder needs.
- Support User Acceptance Testing (UAT) efforts by validating workflows, documenting changes, identifying training impacts, and creating supporting learning materials.
- Translate technical processes and system functionality into clear, practical, and user-friendly learning experiences and documentation.
- Monitor adoption metrics and learning effectiveness data to identify opportunities for continuous improvement.
- Maintain strong working relationships with internal stakeholders and external vendors to support project execution and learning delivery.
This listing is sourced directly from DNOW's careers page and normalized into a canonical job model.