mct
Patron Services Associate
Missoula, Montana · Part-time
Sponsorship not specifiedDetected 20 days ago
CRMCustomer SupportCommunication
About the role
- Missoula Children's Theatre is hiring a part time Patron Services Associate to join our team.
- The Patron Services Associate supports the box office by assisting with ticketing, subscriptions, and support of all theatre visitors.
Responsibilities
- May be requested to drive a company vehicle.
- The Patron Services Associate supports the box office by assisting with ticketing, subscriptions, and support of all theatre visitors.
- Provide excellent support to patrons, donors, volunteers, and guests.
- Manage cash drawers, including credit card & other transactions.
- Maintain all regularly scheduled ticketing, sales, and promotions tracking reports.
- Support the marketing team in organizing and maintaining a content calendar.
- Help design basic graphics or captions for email and social content using templates provided by the marketing team.
- Maintain customer contact records in the CRM (Patron Manager), including patron notes, email list tagging, and accurate data entry.
- Collect email signups and support the distribution of e-newsletters or targeted campaigns.
Requirements
- Knowledge and/or interest of theater
- Experience working in ticketing software, specifically Patron Manager
- Experience working within streaming platform software e.g. ShowTix4U
Skills
- Essential Responsibilities of the Position
- Patron Services
- Use the ticketing database (Patron Manager) to allocate seating and process orders.
- Assist Front of House as needed during performances.
- Assist in creating upcoming sales campaigns.
- Assist with reconciling financial reports and ticketing transactions with the operations staff.
- Ensure that accurate ticketing information and box office policies are communicated correctly to patrons, guests, and visitors.
- Assist with supervision of volunteers as needed.
This listing is sourced directly from mct's careers page and normalized into a canonical job model.