Town East Mall

Founding Customer Enablement

San Francisco

Sponsorship not specifiedDetected 5 days ago

Account ManagementCustomer Success

About the role

Town isn't a tool people set up once and forget.
Everyone who joins gets a Townie that learns who they are from day one, and becomes a real extension of how they work.
You're the person who gets customers there: from a curious signup to someone who can't imagine working without their Townie, and from one clever routine to a whole team wielding the powers of Town.

We build a persistent model of your identity, your voice, your judgment, your relationships, and your priorities, and use it to do real work on your behalf across every tool where you operate: email, calendar, documents, Slack, and more.
As our founding Customer Enablement hire, you own the answer to the question every customer is asking: how do I get the most out of Town?
You'll build onboarding, enablement, and training from zero, partnering with sales, marketing, and product leadership.
Drive adoption and expansion.
Build team- and sub-team playbooks.
Lead live trainings, office hours, and workshops, and build the curriculum, docs, and in-product guidance that scale beyond you.
Thrive in fast, high-agency environments. You find the work and own the outcome. You decide at 70%, not 90%, and correct as you go.

Some just need help onboarding - getting started and over the first hump.
Some want help standing up the one or two routines or skills that will unlock a real step-change in their productivity.
Have experience in customer success, enablement, onboarding, solutions/technical account management, or post-sales at a high-growth startup.
Are an excellent communicator who can move between a live executive review, a hands-on training, and crisp written docs.

from a curious signup to someone who can't imagine working without their Townie, and from one clever routine to a whole team wielding the powers of Town.
As our founding Customer
And some larger customers want structured training, so that whole teams and sub-teams (recruiting, events, EA, sales, exec, finance, etc.) gain the powers of Town that make them that much more effective.
Be the voice of the customer inside Town. Route the friction, requests, and use cases you hear into product and engineering, help shape the roadmap, and close the loop with customers when it ships.
Are genuinely great with people. You're the partner an account calls first, and you make customers feel Town is in their corner.
Town was founded by Jean-Denis Greze (CEO), former CTO of Plaid, and Tony Vincent (CPO), former Director of Applied AI Product at Google.
Partner with Revenue to turn healthy adoption into seat and enterprise expansion, and run lightweight business reviews that show customers the value they're getting.

This listing is sourced directly from Town East Mall's careers page and normalized into a canonical job model.