Recorded Future

Recorded Future

Senior Customer Marketing Manager

Boston, MA · Senior · Full-time

Sponsorship not specified$149k-$209kDetected 5 days ago
CybersecurityContent MarketingCustomer SuccessCadenceCommunicationCollaboration

About the role

  • With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!
  • As a Senior Customer Marketing Manager at Recorded Future, you will serve as the strategic owner of our customer advocacy program - the primary focus of this role.
  • The base salary range for this full-time position is $149,000-$209,000.

Responsibilities

  • Own and scale Recorded Future's customer advocacy program, identifying and nurturing a pipeline of customer advocates across segments, geographies, and verticals.
  • Lead the end-to-end development of high-quality case studies, video testimonials, executive quotes, and other proof-point assets that support marketing and sales motions.
  • Maintain and grow Recorded Future's presence on third-party review platforms (G2, Gartner Peer Insights, etc.) through structured review campaigns and advocacy outreach.
  • Build and maintain strong relationships with a growing community of customer advocates, serving as their primary point of contact and ensuring they feel valued and supported.
  • Act as the voice of the customer within campaign strategy discussions, bringing insights from advocacy conversations and customer feedback into campaign design.
  • Develop a thorough understanding of Recorded Future's customer base, existing advocacy assets and advocacy program, messaging architecture, and current campaign infrastructure.
  • Build strong working relationships with key stakeholders in Sales, Customer Success, Product Marketing, Legal, and Demand Generation.
  • Customer Marketing Team Support
  • While advocacy is your primary ownership, you will periodically support the Customer Marketing organization on broader customer marketing campaign work.
  • Develop and begin executing a 6-12 month roadmap covering advocacy asset development and third-party review campaigns.

Requirements

  • Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes.
  • 7+ years of marketing experience with a strong focus on customer advocacy, customer storytelling, or content marketing - with demonstrated ownership of an advocacy program or equivalent.
  • Self-starter who operates with a high degree of autonomy and thrives in a fast-paced, dynamic environment.

Compensation

  • The base salary range for this full-time position is $149,000-$209,000.

Benefits

  • Define and own the measurement framework for the advocacy program, including asset pipeline health, third-party review performance, and advocate engagement.

Company info

  • Check out our awards and announcements
  • We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.
  • By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
  • If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
  • Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply.
  • Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
  • Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
  • Recorded Future does not administer a lie detector test as a condition of employment or continued employment.
  • This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
  • Recorded Future maintains a drug-free workplace.
  • Source and prepare customers for speaking engagements, conference panels, webinars, and media opportunities in close partnership with Field Marketing and Customer Success.
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This listing is sourced directly from Recorded Future's careers page and normalized into a canonical job model.