Kimco Realty
Director, Tenant Operations
Charlotte, NC, USA · Director
Sponsorship not specifiedDetected 169 days ago
Stakeholder ManagementProcess ImprovementLeadershipCommunication
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Entry-level history0
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Lottery odds40
Fits your clock70
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About the role
- This role is a critical leadership position responsible for overseeing all tenant-facing approval processes, driving operational efficiency, and enhancing the tenant experience while supporting revenue growth.
- Position Overview The Director, Tenant Operations serves as the primary decision maker for complex tenant matters, including assignments, rent relief, lease modifications, and disputes.
- This role also plays a key part in transforming tenant operations through process improvement, automation, and the integration of AI-driven solutions to streamline decision-making and reduce manual touchpoints.
Responsibilities
- Serve as the lead decision maker for tenant assignment requests, rent relief applications, and lease-related matters, including landlord-tenant disputes
- Lead and develop a team of professionals responsible for tenant operations execution
- Partner cross-functionally with asset management, leasing, finance, and legal teams to ensure aligned and informed decision-making
- Build and enhance a customer-focused service model that improves responsiveness and tenant experience
- Drive process optimization to increase efficiency, reduce cycle times, and improve consistency
- Demonstrated ability to improve processes and implement operational efficiencies
Requirements
- 12+ years of experience in commercial real estate, asset management, or tenant operations
- Strong understanding of lease structures, tenant negotiations, and legal processes
- Proven leadership experience managing teams and complex workflows
- Bachelor's degree required; Real Estate, Finance, or related field preferred
Nice to have
- Experience leveraging technology, data, or automation tools preferred
- Bachelor's degree required
- Real Estate, Finance, or related field preferred
Compensation
- The expected salary range for this position is between $140,000 and $150,000.
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This listing is sourced directly from Kimco Realty's careers page and normalized into a canonical job model.