Synthesia

Associate Scaled Customer Success Manager

Austin

Sponsorship not specified$100k-$130kDetected 7 days ago

DatadogRESTAccount ManagementValuationCustomer SuccessCommunicationCollaborationProblem Solving

About the role

You will engage in business-level and technical conversations at multiple levels of the organization, including the C-suite at emerging and mid-market customers
Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale

Own it & Go Direct
You will partner with Product, Customer Enablement, and RevOps in helping design, test, and implement digital engagement and adoption solutions that are scalable and robust
Own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts.
Maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risk

3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization
Consistent track record of achieving personal and team goals
Ability to grow business in a strategic manner, i.e. creating new processes and initiatives.

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100.

$100,000 - $130,000+ OTE.
The final compensation package will be determined based on your experience, qualifications, and location.
A competitive salary + stock options in our fast-growing Series E start-up.
25 days of annual leave + public holidays + paid sick leave

You will work very closely with the commercial teams to create a cohesive renewal experience for customers
As a Renewals Manager at Synthesia, you will drive our future growth by navigating commercial / contractual discussions with customers and retaining revenue at scale

This listing is sourced directly from Synthesia's careers page and normalized into a canonical job model.