Veritas Veterinary Partners

Veterinary Client Experience Representative

Tustin, CA · Full-time

No sponsorship$21k-$29kDetected 21 days ago

Customer SupportUnityLeadershipCommunicationCollaborationPublic SpeakingAdaptabilityOrganizational Skills

About the role

This position operates at the front desk and is responsible for delivering exceptional in-person and phone-based client service, managing billing and payment processes and supporting all aspects of the client journey from arrival through departure.
Greet clients and patients warmly upon arrival, creating a welcoming and reassuring first impression in what is often a stressful situation.
Complete accurate check-in processes including verifying client and patient information, confirming appointment details and notifying clinical teams of patient arrival.

We harness the strengths of our people to build a culture where everyone is seen, heard and valued.
Manage the reception area and waiting room, communicating wait time updates to clients proactively and with empathy.

Minimum one year of experience in a client-facing, customer service or reception role in a professional environment.
Basic proficiency with computer systems, scheduling platforms and point-of-sale or billing software.
Familiarity with ezyVet, Impromed, AVImark or similar practice management software.
Experience processing payments, presenting financial estimates or working with CareCredit or similar financing products.
Required
Strong interpersonal and verbal communication skills with a warm and professional demeanor.
Ability to manage multiple tasks simultaneously in a high-volume, fast-paced environment.
Reliability, punctuality and a consistent professional presence at the front desk.
Preferred
Experience in a veterinary, human healthcare or similarly client-intensive service environment.
Background in hospitality, luxury service or patient-facing healthcare reception.
Core Competencies
At Veritas Veterinary Partners, we harness the hearts, minds and effort of our teammates, united in our CIRCLE of Core Values, to help us unlock our full potential.
Compassion: We lead with heart in every interaction. For our patients, this means attentive care. For clients, it means guiding them with understanding. For each other, it means creating a culture founded on respect and trust.

Greet clients and patients warmly upon arrival, creating a welcoming and reassuring first impression in what is often a stressful situation.
Complete accurate check-in processes including verifying client and patient information, confirming appointment details and notifying clinical teams of patient arrival.
Manage the reception area and waiting room, communicating wait time updates to clients proactively and with empathy.
Answer incoming phone calls promptly and professionally, routing calls, taking messages and providing information within scope.
Maintain an organized and professional front desk environment throughout the shift.
Present financial estimates clearly and with compassion, ensuring clients understand charges associated with their pet's care.

We lead with heart in every interaction.
For our patients, this means attentive care.
For clients, it means guiding them with understanding.
For each other, it means creating a culture founded on respect and trust.
At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide.
Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community.
We are committed to supporting the well‑being, growth, and long‑term success of our team:

Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently.

This listing is sourced directly from Veritas Veterinary Partners's careers page and normalized into a canonical job model.