Betterment
CX Automation Support Specialist
New York
No sponsorship$83k-$99kDetected 21 days ago
Data AnalysisExcelCustomer SupportZendeskMentoring
About the role
- At Betterment, our Client Experience team is dedicated to ensuring our customers receive exceptional service.
- This role exists to troubleshoot operational issues, administer internal software, and improve operational processes, ultimately making our business more efficient and scalable.
- This role is based out of our NYC office.
Responsibilities
- Administer daily Zendesk operations and upkeep, working closely with cross-functional servicing partners to deliver world-class customer service
- Troubleshoot operational issues, investigate root causes, and collaborate with servicing teams to implement solutions
- Design and implement servicing workflows for various customer-facing teams
- Our team is passionate about our mission, to empower people to build wealth with confidence and ease.
Requirements
- Experience in Zendesk is required
- High proficiency in Excel/Google Sheets, with experience in data analysis
- Ability to learn quickly and problem-solve on the fly with little guidance
Nice to have
- Day-one 401(k) match plus matching on qualified student loan payments.
- What happens next
- We'll take a few weeks to review all applications.
- If we'd like to spend more time with you, we'll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues.
- Many of our questions will be aimed at understanding how you might operate here at Betterment.
- Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions.
- On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency.
- As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision.
Compensation
- Below we've reflected the base salary range for this position.
- The range listed is just one component of Betterment's total compensation package for employees.
Benefits
- This job may also be eligible for variable compensation in the form of a company incentive bonus.
- Equity for all employees, including new hire and refresher grants.
- Flexible paid time off, paid parental leave, and a fully paid four-week sabbatical in your sixth year.
Company info
- Company-paid professional coaching for all employees.
Visa & Work Authorization
- us as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic ch
Apply directly at Betterment →Create a free account for alerts like thisView Betterment immigration profile
This listing is sourced directly from Betterment's careers page and normalized into a canonical job model.