Maven AGI
Technical Project Manager, Strategic Customer Implementations
Boston
Sponsorship not specifiedDetected 7 days ago
LLMsAgentic AIProject ManagementHubSpotProblem Solving
About the role
- This role is the operational and technical backbone of Maven's most complex, highest-stakes customer implementations.
- It exists because the work requires someone who is simultaneously a builder, a tracker, and a communicator who won't let things fall through the cracks.
Responsibilities
- Owns execution end-to-end on strategic pilots.
- You'll track every open item across customer-facing trackers and internal tools (Linear, ClickUp, Notion), know what's blocked, know who needs to be chased down, and drive things to resolution without being asked.
- Tests relentlessly before go-live. You run test suites, document what broke and why, validate fixes, and track edge cases with rigor.
- Daily standups, go-live checklists, readiness reviews, metrics readouts - you own the structure that keeps a complex multi-team pilot from going sideways.
- With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today's cost.
Requirements
- We've started by reimagining the enterprise customer experience with a support use case.
- You know Maven's platform and how it interacts with external systems.
Compensation
- Competitive salary, comprehensive benefits, and meaningful equity stakes.
Benefits
- Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
- Be entrepreneurial
Company info
- Do right for our customers
- We are data-driven
- Strive to be better, together
- A diverse and welcoming work environment where everyone's voice is heard.
- You join working sessions with customers and come out with crisp, actionable documentation.
- You understand what customers are trying to accomplish, can spot when a request is misframed, and know when to push back internally versus when to escalate.
- slow and painful for customers, and expensive and human capital intensive for companies.
- We are building Maven to deliver better, cheaper support, for both end users and agents.
- What unites us are our values and the passion we share to live by them:
Equal opportunity
- equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
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This listing is sourced directly from Maven AGI's careers page and normalized into a canonical job model.