Technogen Inc.
Analyst (Network/Telecom services)
Lansing, MI, United States
Sponsorship not specifiedDetected 3952 days ago
Customer SupportCiscoLeadershipCommunication
About the role
- We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Requirements
- 1-7 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Provides professional recommendations, technical consultation, and expertise to State staff, and statewide local agencies in regards to Call Center Telephony operations.
- Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.
- Knowledge of current Telephony services and Technologies.
- Knowledge of Avaya and/or Cisco platforms, call center features and operations.
- Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.
- Ability to communicate effectively, both verbally and in writing.
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