TailorCare, Inc.

Market Operations Manager

United States

Sponsorship not specifiedDetected 16 days ago

Project ManagementStakeholder ManagementSalesforceCRMAccount ManagementProcess ImprovementCommunicationCollaborationOrganizational Skills

About the role

The Market Operations Manager (P4) is an individual contributor responsible for supporting the execution of market priorities across assigned markets within a client relationship.
Identify basic trends, gaps, or data questions and prepare clear updates for internal stakeholders.
Keep stakeholders informed, track open items, follow through on commitments, and escalate delays or barriers early to Directors/Senior Directors.

Maintain accurate inputs and track assigned metrics, action items, and reporting needs.
Manage assigned tasks, meeting follow-ups, documentation, and project details with accuracy and timeliness.
Work effectively with Growth, Clinical Operations, Data/Analytics, Finance, and other partners to gather information, coordinate next steps, and support market needs.
Demonstrate responsiveness, professionalism, and sound judgment when interacting with internal partners and selected client/market contacts.
Support relationship management through preparation, follow-up, responsiveness, and accurate information sharing.
Build credibility with internal partners and selected client/market contacts.
Understand market priorities and support execution of plans created by Directors/Senior Directors.
Communicate risks clearly, track follow-up, and support resolution by ensuring the right information reaches the right stakeholders.
Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.

5 -7 years of experience in market operations, client operations, account management, healthcare operations, or a related field.
Demonstrated ability to manage multiple workstreams, track deliverables, and follow through on commitments in a fast-paced environment.
Clear written and verbal communication skills; ability to prepare meeting notes, status updates, and follow-up communications for internal audiences.
Experience in healthcare, managed care, or a value-based care setting is a plus.
Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events.

Other duties as assigned
Strong organizational skills with high attention to detail and accuracy.
Experience working cross-functionally with internal stakeholders across multiple teams or functions.
Clear written and verbal communication skills
ability to prepare meeting notes, status updates, and follow-up communications for internal audiences.
Familiarity with CRM tools, project tracking software, or operational workflows preferred.

Market operations and client coordination
Performance tracking and data fluency
Cross-functional collaboration and stakeholder communication
Organized project and task management
Process documentation and continuous improvement
CRM and operational tooling (e.g., Salesforce, project management platforms)
Written and verbal communication
Risk identification and escalation judgment
What's In It For You
Identify recurring process gaps, handoff issues, or inefficiencies in assigned work.

We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.

From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy.

We are dedicated to our mission and deeply value our patients and each other.
Each day offers the opportunity to make a positive impact.
We operate as a remote-first company with options for a hybrid work model in Nashville.
Meaningful Work: We are dedicated to our mission and deeply value our patients and each other.

This listing is sourced directly from TailorCare, Inc.'s careers page and normalized into a canonical job model.