MasterClass

Program Manager, Strategy & Operations

United States (Remote)

Sponsorship not specified$138k-$165kDetected 7 days ago

Project ManagementIntellectual PropertyCommunicationCollaboration

About the role

As a Program Manager, you'll play a critical role in bringing our learning experiences to life by driving cross-functional programs from concept through launch.
You'll be trusted to proactively identify risks, align stakeholders, and keep complex initiatives on track while continuously improving how we work.
Beyond program execution, you'll help shape the future of our operations.

Responsibilities

Lead end-to-end program management across one or more product verticals, ensuring successful delivery from development through launch.
Own and manage complex timelines spanning development, production, post-production, and go-to-market execution.
Partner with cross-functional stakeholders to identify risks, facilitate decisions, and maintain momentum across multiple concurrent initiatives.
Partner with Legal on talent agreements, licensing, intellectual property, NDAs, and release workflows, escalating issues proactively when needed.
Document and implement scalable processes, helping establish repeatable best practices as the organization continues to grow.
Proven ability to build alignment across Content, Marketing, Product, and other cross-functional partners while influencing without direct authority.

Requirements

3-5 years of experience in program management, project management, production operations, content operations, or marketing operations.
Experience managing complex, cross-functional initiatives across multiple teams and stakeholders.
Strong operational mindset with a track record of identifying process improvements and implementing scalable solutions.
Demonstrated experience incorporating AI tools into day-to-day workflows to improve efficiency, organization, and execution.
Excellent communication skills with the ability to synthesize complex information and confidently engage stakeholders at all levels.
Proficiency with project management and collaboration tools such as Asana, Airtable, or similar platforms.

Compensation

$138,000 - $165,000 USD
The salary range listed is for NYC/CA/WA.
MasterClass's salary ranges are based on paying competitively for our size and industry.
If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Benefits

If you have a disability or special need, we would like to know how we can better accommodate you.
In addition to salary, we also offer equity and comprehensive benefits (medical, dental, vision, flexible PTO, and more).
Drive integrated project plans across Content, Marketing, Product, Production, and Learning teams to keep workstreams aligned and on schedule.
Support specialized workstreams including learning design, platform ingestion, and non-video content production.

Company info

MasterClass is the streaming platform where the world's best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.
Members get unprecedented access to 200+ instructors and classes across a wide variety of fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more. Step into Nas' recording studio and Gordon Ramsay's kitchen, and go behind the big screen with James Cameron. Design your career with Elaine Welteroth, get ready to win with Lewis Hamilton, perfect your pitch with Shonda Rhimes and discover your inner negotiator with Chris Voss.
We're a remote-first workforce with collaborative work spaces in San Francisco and Kitchener, Ontario, and employees in several U.S. states. If you're interested in joining a dynamic, culture-driving company-where learning invaluable skills is all in a day's work-we invite you to apply.
We are looking for more than what a resume can show. If you don't have the exact experience or skills, but think you'd be a great addition to MasterClass, please apply for the role.
MasterClass is the streaming platform where the world's best come together so anyone, anywhere, can access and be inspired by their knowledge and stories.
We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.
Members get unprecedented access to 200+ instructors and classes across a wide variety of fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more.
Step into Nas' recording studio and Gordon Ramsay's kitchen, and go behind the big screen with James Cameron.
Design your career with Elaine Welteroth, get ready to win with Lewis Hamilton, perfect your pitch with Shonda Rhimes and discover your inner negotiator with Chris Voss.
We're a remote-first workforce with collaborative work spaces in San Francisco and Kitchener, Ontario, and employees in several U.S. states.
If you're interested in joining a dynamic, culture-driving company-where learning invaluable skills is all in a day's work-we invite you to apply.
We are looking for more than what a resume can show.
If you don't have the exact experience or skills, but think you'd be a great addition to MasterClass, please apply for the role.
✨ Snapshot of the Role:

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This listing is sourced directly from MasterClass's careers page and normalized into a canonical job model.