Eve

Customer Success Manager

Remote - US · Mid

Sponsorship not specified$120k-$165kDetected 71 days ago

SparkData AnalysisProduct ManagementProduct StrategyProject ManagementCustomer SuccessCommunicationProblem SolvingAdaptability

About the role

We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution.
The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there.
But what makes Eve different isn't just the product.

Drive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells.
Maintain Client Relationships: Achieve 90%+ retention rate through proactive engagement and support.
Networking and Industry Engagement: Strong relationship-building skills with willingness to travel for client visits and industry events.
Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there.
It's how we build it.
If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.
We're on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.
Achieve 90%+ retention rate through proactive engagement and support.
Develop 3+ new product use cases yearly.

Legal Industry Expertise: Comprehensive knowledge of law firm operations, compliance, and current legal sector trends.
Technical Proficiency: Mastery of legal tech solutions, especially Eve's products, with ability to explain complex concepts to non-technical professionals.
Data Analysis and Reporting: Strong analytical skills with expertise in legal-specific metrics and ability to present insights effectively.
Comprehensive knowledge of law firm operations, compliance, and current legal sector trends.
Mastery of legal tech solutions, especially Eve's products, with ability to explain complex concepts to non-technical professionals.
Strong analytical skills with expertise in legal-specific metrics and ability to present insights effectively.

5+ years of Customer Success experience, ideally working with mid-size and enterprise accounts
A strong understanding of legal tech or SaaS industry (experience in legal tech is a plus).
Proven acumen around planning and managing a large book of business in a fast-paced environment.
Excellent communication skills and the ability to present complex information across various stakeholders.
An Eagerness to learn, adapt, and bring creative solutions to client needs
Final compensation will be determined based on a variety of factors, including but not limited to relevant experience, skills, interview performance, and the scope and level of the role and candidate.
💹 401(k) Program with Employer Matching
🧑‍💻 Autonomous Work Environment

Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges.

This listing is sourced directly from Eve's careers page and normalized into a canonical job model.