Mintlify
Enterprise Customer Success Manager
San Francisco · Exec
Sponsorship not specifiedDetected 297 days ago
JavaScriptHTMLCSSGitMachine LearningSalesforceSalesAccount ManagementCustomer SuccessLeadershipCommunicationWriting
About the role
- This is an enterprise customer-facing role focused on strategic relationship management and retention.
Responsibilities
- Own and manage enterprise customer portfolio
- Build relationships with leadership and technical decision-makers
- Create comprehensive account mapping across multiple functions and product teams
- Drive cross-functional adoption and strategic initiatives
- Identify and develop growth opportunities based on product usage and business needs
- Partner with sales team on account planning and expansion opportunity development
- Implement proactive retention strategies and early warning systems for at-risk accounts
- Create processes for enterprise onboarding, adoption, renewal, and expansion
- Build customer advocacy programs
- Collaborate with Support on technical issue resolution
Requirements
- Strong communication skills with the ability to explain technical concepts clearly
- Experience with web development (HTML, CSS, JavaScript)
- Familiarity with Git workflows and version control concepts
- Experience working with customer data across multiple platforms
- Experience in customer-facing technical roles and managing Enterprise customers
- Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform
- Understanding of API documentation and technical writing principles
- Comfortable with product analytics tools
- Ability to create automation workflows across customer success tools
Nice to have
- 5+ years in Customer Success or Technical Account Management
- Background in developer tooling, API products, or technical documentation
- Comfortable with prompt engineering and experience with AI/ML applications
- Nice to have, not required
- Free Ubers to and from work
- Free lunch and dinners
Compensation
- Annual team offsite (previously went to Alaska, Hawaii)
Benefits
- Competitive compensation and equity
- 20 days paid time off every year
- $420/mo. wellness stipend
- 100% coverage for Health, dental, vision
- Own customer health scoring and success measurement
Company info
- Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities.
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This listing is sourced directly from Mintlify's careers page and normalized into a canonical job model.