University of Texas at Austin Staff

University of Texas at Austin Staff

Senior Behavioral Health Referrals Associate

AUSTIN, TX · Senior · Contract

Sponsorship not specifiedDetected 6 hours ago
Computer VisionAccessibilityHRISEHR/EMRLeadershipCollaborationProblem SolvingInternal Audit

About the role

  • The University of Texas Dell Medical School is a Health Related Institution (HRI) for the TCMHCC.
  • TCHATT provides telemedicine or telehealth programs to school districts to help identify and assess the behavioral health needs of children and adolescents and provide access to mental health services.
  • YAM is a school-based program for students in eighth through 12th grades to learn about and explore the topic of mental health.

Responsibilities

  • Manages and tracks patient referrals, ensuring all records are provided promptly and accurately.
  • Maintains updated records of referrals, ensuring all data is accurately documented.
  • Contributes to and maintains a list of needed referrals.
  • Provider and Family Support
  • Answers provider inquiries regarding the referral process and provides necessary information and support.
  • Follows up with providers and care coordinators to support patients and families in resolving any issues or delays in the referral process.
  • Supports team lead in providing training or orientation to new staff on referral workflows and systems.
  • Maintains empathy and patience when resolving referral delays or issues.
  • Arranges information and resources effectively; manages time and priorities to meet deadlines.

Requirements

  • Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section
  • Before submitting your online job application, ensure that ALL Required Materials have been uploaded.
  • In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
  • A criminal history background check will be required for finalist(s) under consideration for this position.
  • Performs related duties as required.

Nice to have

  • 1 year of professional experience in care coordination or case management.
  • Proficient PC skills with emphasis on Excel.
  • Spanish fluency.
  • Standard office equipment
  • Repetitive use of a keyboard
  • Use of manual dexterity
  • Occasional weekend, overtime and evening work to meet deadlines
  • $48,000+ depending on qualifications

Skills

  • Responds promptly and professionally to provider inquiries and family concerns.
  • Anticipates patient and provider needs and proactively offers solutions.
  • Tracks multiple referrals simultaneously without errors.
  • Prioritizes urgent referrals while ensuring routine cases are processed efficiently.
  • Identifies issues, analyzes information, and develops practical solutions.
  • Troubleshoots referral delays and coordinates with internal and external parties to resolve barriers.
  • Adjusts processes when encountering systemic challenges in referral networks.
  • Communicates clearly with families and school personnel regarding referral details.
  • Handles sensitive conversations with discretion and awareness.
  • Focuses on critical tasks and allocates time and resources to achieve goals efficiently.
  • Quickly identifies high-priority referrals and acts accordingly.
  • Balances competing demands from providers, families, and program requirements.

Compensation

  • $48,000+ depending on qualifications

Benefits

  • Senior Behavioral Health Referrals Associate ----
  • This is a state-funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC).
  • A flexible working arrangement agreement can be accommodated based upon the needs of the program and with supervisor approval.
  • Works on the referrals team using an interprofessional model that includes pediatric psychiatrists, psychologists, other licensed mental health professionals, and administrative staff.
  • Uses the Electronic Medical Record to communicate referral information to team members, patients, families, and school staff, ensuring accuracy of all assigned records.
  • Participates in community events or health fairs to promote referral programs and resources.
  • Supports development of educational materials for providers, patients, and families regarding referral processes.
  • Maintains accurate and updated records in the Electronic Medical Record (EMR) and referral database.

Company info

  • Understands and meets the needs of internal and external customers; builds strong relationships and delivers solutions that create customer satisfaction.

Equal opportunity

  • The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
  • The University is committed to a policy of equal opportunity for all persons an
  • Equal Opportunity Employer:
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This listing is sourced directly from University of Texas at Austin Staff's careers page and normalized into a canonical job model.