Provider1st
Customer Success Manager - (Healthcare - ROI Services)
United States
Sponsorship not specifiedDetected 7 days ago
Project ManagementNegotiationCustomer SuccessCommunication
About the role
- By offering compliant, efficient, and patient first ROI services, we help healthcare organizations focus on what matters most caring for patients.
- About Provider1st Video Position Summary We're seeking a proactive and personable Strategic Customer Success Manager to join our growing Customer Success team at Provider1st.
- You will play a key role in ensuring clients realize value quickly, adopt our solutions effectively, and continue to grow with us over time.
Responsibilities
- Own the end-to-end customer lifecycle, with equal emphasis on onboarding, implementation and ongoing customer success.
- Lead onboarding and implementation for new clients, ensuring smooth transitions, timely go-lives, and strong early adoption.
- Act as the primary point of contact, building trusted relationships with client stakeholders.
- Drive customer engagement, satisfaction, and retention across your portfolio.
- Partner cross-functionally with Sales, Operations, and Support to deliver a seamless customer experience.
- Monitor customer performance, proactively address risks, and maintain high renewal rates.
Compensation
- Competitive salary range + annual performance-based bonus Opportunity to make a meaningful impact on our business and the customers we serve Collaborative, mission-driven culture with strong growth and career development opportunities Remote-friendly work environment Comprehensive Medical, Dental, Vision, and Life Insurance coverage
Benefits
- About Us At Provider1st, we simplify the Release of Information (ROI) process for healthcare providers.
- We're a fast-growing company committed to exceptional service, innovative technology, and building lasting relationships with our clients.
Company info
- At Provider1st, we simplify the Release of Information (ROI) process for healthcare providers.
- Reporting to the Head of Customer Success, this role will own a portfolio of healthcare provider clients and be equally responsible for driving seamless onboarding and implementation of Provider1st ROI services, as well as building strong, ongoing client relationships.
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This listing is sourced directly from Provider1st's careers page and normalized into a canonical job model.