Harness

Harness

Professional Services Engagement Manager

U.S

Sponsorship not specified$165k-$198kDetected 26 days ago
CI/CDDevOpsPlatform EngineeringCybersecurityStakeholder ManagementSalesforceSalesForecastingValuationCustomer SuccessCiscoResearchLeadershipCommunicationMentoring

About the role

  • Serve as a trusted advisor to Account Executives and Customer Success teams by identifying services opportunities, coaching stakeholders on service offerings, and integrating services into the standard customer journey.
  • Communicate customer trends, market feedback, and operational improvement opportunities to leadership and cross-functional teams to enhance service offerings, go-to-market strategies, and delivery efficiency.
  • Instill confidence in Prospects about Digital/DevSecOps/AI transformation journey and talk through the best practices, drawing upon personal lived experience as a technical leader and software engineering / devops veteran

Responsibilities

  • Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs) that clearly articulate scope, value, delivery methodology, and customer outcomes.
  • Collaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to ensure service engagements are accurately scoped, staffed, and positioned for successful execution.
  • Drive achievement of Professional Services bookings and margin targets through accurate forecasting, opportunity management, and strategic engagement with key customer accounts.
  • Create and deliver enablement content that educates internal teams on Professional Services capabilities, value propositions, methodologies, and best practices for positioning and selling services.
  • Acting as the bridge between Sales, Professional Services, and Delivery teams, you will combine technical expertise, consultative selling, and business acumen to shape services engagements that drive measurable customer outcomes.
  • Partner with delivery teams to translate customer requirements into detailed implementation plans and ensure a seamless transition from sales to execution.
  • Experience building trusted partnerships across Sales, Customer Success, Services, and Engineering teams to drive successful customer outcomes.
  • Experience scoping complex technical engagements, developing service proposals, and authoring clear Statements of Work (SOWs) that align customer objectives with delivery outcomes.

Requirements

  • 5+ years of experience in a technical sales, professional services, solutions consulting, or customer-facing role within the software delivery, DevOps, cloud, or developer tooling ecosystem.
  • 5+ years of experience as a manager or technical lead for teams in software engineering, devops software delivery, DevOps, cloud, developer tooling, etc
  • Strong executive communication, presentation, and stakeholder management skills, with the ability to influence both technical and business audiences.
  • Strong understanding of modern software delivery practices, including CI/CD, DevOps, platform engineering, cloud-native technologies, and software development lifecycle best practices.
  • Proficiency with Salesforce and related sales operations tools for opportunity management, forecasting, pipeline visibility, and quoting.

Compensation

  • $165,000 - $198,000 USD
  • Harness in the news:
  • Accelerating Our Mission to Bring AI to Everything After Code
  • Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
  • How Harness runs 16 "startups within a startup" at scale | Jyoti Bansal
  • Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
  • Competitive salary
  • Monthly, quarterly, and annual social and team building events

Benefits

  • Comprehensive healthcare benefits
  • Flexible Spending Account (FSA)
  • Flexible work schedule
  • Flexible Time Off and Parental Leave
  • Monthly internet reimbursement

Company info

  • Accelerating Our Mission to Bring AI to Everything After Code
  • Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
  • How Harness runs 16 "startups within a startup" at scale | Jyoti Bansal
  • Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
  • Harness has been named to the Inc. Power Partner list for software delivery success
  • As a Professional Services Engagement Manager, you will play a critical role in helping customers accelerate their software delivery transformation with Harness.
  • Partner with customers and account teams to understand business objectives, technical requirements, current-state environments, and desired outcomes, positioning Professional Services as a critical enabler of customer success.
  • Support the commercial sales process by guiding customers through service pricing, contractual terms, project assumptions, and implementation approaches while addressing objections and mitigating risk.
  • You will partner closely with customers to understand their goals, challenges, and operating environments, then design and position service solutions that maximize the value of the Harness platform.
  • Proven ability to consult with customers on technical transformation initiatives, helping organizations improve software delivery processes, developer productivity, and operational outcomes.
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This listing is sourced directly from Harness's careers page and normalized into a canonical job model.