SoFi
Teller
CA - Sacramento
Sponsorship not specifiedDetected 7 days ago
Customer SupportCommunicationProblem SolvingOrganizational Skills
About the role
- The Bank Teller is responsible for enhancing the customer experience through highly accurate transaction processing while knowledgeably and courteously answering customer questions regarding banking services.
- Follows bank policies, procedures and adheres to applicable government regulations.
- The main branch office is: Sacramento, CA 95816
Responsibilities
- Verifies cash received from vault and balances cash drawer daily. Performs various administrative duties such as filing, answering phones, ordering supplies and maintaining work areas in a neat, orderly and professional manner.
- Maintains current knowledge of branch operations, bank products and services and applicable regulations. Operates in compliance with operational regulations and security policies and procedures.
- Performs a variety of account maintenance duties including new account opening. Balances daily transactions and verifies cash totals.
Requirements
- Minimum 1 year cash handling and customer service experience.
- Proficient in the use of personal computers and related software Ability to work varied days/hours as business dictates.
- Ability to work independently and as a team member.
Nice to have
- In addition to English, bilingual proficiency in Spanish and/or Punjabi is a plus.
Compensation
- The base pay range for this role is listed below.
- Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
Benefits
- Support and promote the Bank's vision, mission, core values, organizational structure, policies and procedures.
- Education: High school diploma or general education degree (GED).
- Compensation and Benefits
- To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
- Must be able to work flexible hours, as scheduled and Monday through Saturday, work at any of the bank's locations, as needed.
Company info
- Shape a brighter financial future with us.
- Together with our members, we're changing the way people think about and interact with personal finance.
- We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.
- The industry is going through an unprecedented transformation, and we're at the forefront.
- We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way.
- Join us to invest in yourself, your career, and the financial world.
- Customer Service
- Provides excellent customer service by handling customer requests competently and courteously including prompt acknowledgment of every customer.
- Understands the Bank's product and service offerings and identifies customer financial needs and offers solutions by engaging the customer in an appropriate conversation and establishing rapport.
- Resolves customer questions and/or problems by making observations, listening and asking questions. Refers the customer to a supervisor or appropriate department.
- Accepts and processes deposits, night drop deposits, ATM deposits, loan payments, cashes checks and processes other transactions according to established procedures.
This listing is sourced directly from SoFi's careers page and normalized into a canonical job model.