Cccis

Sr. Director, Client Success

Virtual, USA · Director

Sponsorship not specified$181k-$240kDetected 2 days ago

Cloud PlatformsLLMsAccount ManagementLeadership

About the role

At CCC, Client Success is a commercial growth function.
27 of the top 30 insurance carriers run on CCC.
Our Client Success team is accountable for ensuring customers getting full value from what they bought and the relationship growing from there.

Lead the Strategic Client Success organization across account leadership, product- focused adoption, and team performance
Set the direction for how Client Success drives adoption, expansion, and client value across the business
Build a high-performing organization with clear roles, strong leaders, and consistent execution
Partner with senior leaders across Sales, Product, Operations, and other functions to improve outcomes and remove friction
Drive operating discipline, accountability, and performance across a large, multi-layered organization
Shape how customer insights, product expertise, and commercial opportunities come together to drive growth
Lead through change and continue refining the model as the organization learns and evolves
Director, Client Success to lead a large, high-impact organization at the center of how clients realize value from CCC.
In this role, you will lead the future-state Client Success model across strategic relationship ownership, product-led adoption, and scaled execution-cutting through complexity, raising the bar on performance, and building a function that drives measurable customer and business outcomes.

15+ years in B2B SaaS, ideally in Client Success, Account Management, or a similar enterprise role
8+ years leading managers and teams of teams
Strong judgment, leadership presence, and the ability to raise the bar across a large organization
A video interview is required for this position.
You are seen, valued, and respected.

$181,030.54 - $240,000.00 This position is equity and bonus and/or commission eligible.
At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly.

This listing is sourced directly from Cccis's careers page and normalized into a canonical job model.