Philips
Field Service Engineer (Quad Cities / Iowa City)
Davenport, Iowa, United States · Full-time
Sponsorship not specified$29k-$45kDetected 1 day ago
CRMLead GenerationCustomer Support
> stay_score
odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
- Understand the customer's business and competitive environment; generate service revenue.
- Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
Responsibilities
- Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
Requirements
- Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
- Approximately 70% travel across the specified geography is required.
- Occasional overnight stays and travel by air and/or train may be required.
- You've acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries.
- Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
- wear all required personal protective equipment.
Nice to have
- Experience with diagnostic x-ray/cardiovascular/cath labs/image guided therapy equipment preferred.
Compensation
- The hourly pay range for this position in Illinois and Iowa is $29.00 to $45.00 plus overtime eligible.
Benefits
- We are a health technology company.
Company info
- How we work together We believe that we are better together than apart.
- Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
- About Philips We are a health technology company.
- We believe that we are better together than apart.
- Onsite roles require full-time presence in the company's facilities.
- We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
- Learn more about our culture.
Visa & Work Authorization
- The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Apply directly at Philips →Create a free account for alerts like thisView Philips immigration profile
This listing is sourced directly from Philips's careers page and normalized into a canonical job model.