Alliedsolutions

Manager, Client Data Support

Carmel, IN

Sponsorship not specifiedDetected 31 days ago

Data EngineeringOutbound SalesCustomer SupportLeadershipCommunicationCollaboration

About the role

This Individual plays an integral role in delivering a positive customer experience to our new financial institution clients and the potential of an expanded product partnership.
Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

Manage the processes, procedures, and other controls for the creation and maintenance of data file mappings / transformations.
Manage the processes, procedures, and other controls for client configurations within Allied's insurance monitoring system (UniTrac).
Manage the processes, procedures, and other controls for service desk ticket responses and resolutions
Collaborate with the 2nd VP, IT to improve process efficiency and staffing needs
Attend and/or lead kick-off meetings, project meetings, and other ad-hoc meetings
Provide input on project decisions related to timelines, feasibility, and other relevant working with team leads to make sure work is completed in timely manner for project deadlines to be met
Develop policies and procedures to ensure that the department operates effectively and reliably
Technical Support (10%)
As needed, provide direct support and guidance with regards to data file mappings for new client / product implementations and business rule configurations.
The Manager of Client Data Support ensures, through the leadership of the department staff and collaboration with other divisions and departments, the successful implementation of new insurance monitoring programs for financial institutions as well as client data processor conversions, mergers, or acquisitions.

7 years related work experience
2 years leadership experience
Required: Understanding of ETL and experience with ETL tools
Required: Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL)
Understanding of ETL and experience with ETL tools
Bachelors' degree, or equivalent combination of education and experience, required.

They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Our comprehensive benefits include:
medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.

We offer our employees a robust compensation package!
Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.

This listing is sourced directly from Alliedsolutions's careers page and normalized into a canonical job model.