Cadwell

Sustaining Software Engineering Manager

Kennewick, WA · Staff+

No sponsorship$110k-$145kDetected 63 days ago

C#SQLComplianceStakeholder ManagementHRMedical DevicesLeadershipCommunicationCollaboration

About the role

Cadwell is seeking a Sustaining Software Engineering Manager who will be solely focused on ensuring the highest quality and maintaining the performance and stability of our general release and Long-Term Service Release (LTSR) products.
This role does not include new feature development.
Reactive Work Management: Act as a collaborative filter for incoming maintenance requests, ensuring they meet defined intake criteria before team assignment.

Responsibilities

Team Leadership & Growth: Recruit, mentor, and lead a dedicated sustaining engineering software team; establish performance metrics and operational workflows to scale the team's capacity.
Escalation Leadership: Define and manage escalation paths for urgent customer-facing issues in coordination with the Support Platform teams and Product Management.
Production Stability and Maintenance: Own the implementation and release (including documentation and paperwork) of critical production software bug fixes and security patches across the entire product portfolio.
Codebase Stewardship: Maintain a high level of technical familiarity and code quality across all product codebases (EEG, EMG, Sleep, IONM, and CadLink).
Inter-team Collaboration: Partner with the Platform and Product teams to ensure fixes are integrated into the main development branch without introducing regressions.
Define and manage escalation paths for urgent customer-facing issues in coordination with the Support Platform teams and Product Management.
Own the implementation and release (including documentation and paperwork) of critical production software bug fixes and security patches across the entire product portfolio.
Maintain a high level of technical familiarity and code quality across all product codebases (EEG, EMG, Sleep, IONM, and CadLink).
Partner with the Platform and Product teams to ensure fixes are integrated into the main development branch without introducing regressions.
Software Team Leadership, Staff Development, and Operational Workflow Design for Sustaining Software Engineering

Requirements

Occasional travel required (approximately 5-10%)
must be able to obtain necessary travel documents, and possess a valid driver's license and active vehicle insurance.
May be required to register with a vendor credentialing service.
May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks
Work hours outside normal business hours may be required to meet business needs.
If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at careers@cadwell.com
Knowledge, Skills, and Abilities:
Thorough Knowledge: Technical Proficiency in C#, SQL, and desktop software development
Required: Bachelor's degree in Computer Science or related field.
Comprehensive Knowledge: Software Team Leadership, Staff Development, and Operational Workflow Design for Sustaining Software Engineering
Comprehensive Knowledge: Stakeholder Communication and Management of Technical Escalation Paths (Internal and Customer-Facing)
Thorough Knowledge: Regulatory Compliance and Quality Management Systems (QMS) required for Medical Device Software
Thorough Knowledge: Advanced Troubleshooting, Debugging, and Production Bug Fix Implementation for complex software systems
Education and Experience:
Required: 3+ years of experience in software engineering management or a high-level technical leadership role.
Required: Strong background in troubleshooting complex, multi-component software systems.
Preferred: Experience working in a regulated environment, ideally in a medical or similar safety and/or reliability focused industry.
Physical Requirements And Working Conditions:
Positions working with Cadwell equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested.

Compensation

$110,000-145,000 USD

Company info

Travel may include visits to company headquarters or customer sites, typically no more than once per quarter.

Visa & Work Authorization

rements for access to US government facilities and/or government IT networks; terms of federal contracts may require US citizenship only

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This listing is sourced directly from Cadwell's careers page and normalized into a canonical job model.