Whizz
Store Manager / Washington, DC
Washington, District of Columbia, United States
Sponsorship not specified$70k-$75kDetected 126 days ago
CRMERPLeadershipCommunicationProblem Solving
About the role
- Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.
- Customer & Sales Excellence: Achieve subscription and accessory sales targets.
- Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory.
Responsibilities
- P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
- Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics).
- Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.
- Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.
- Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA).
- Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
- Washington, DC Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our Washington, DC store.
- This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.
- Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
- Build, train, and mentor the entire store team (CSRs and Mechanics).
Nice to have
- Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency.
- Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
- Proven leadership and team development skills.
- Excellent communication, problem-solving, and organizational skills.
- Understanding of e-bike mechanics or related technical experience (preferred).
- Experience with ERP/CRM systems and reporting tools (preferred).
Compensation
- $70,000-$75,000 + performance-based bonuses Key Responsibilities: P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
Benefits
- Recharge and relax with vacation, sick leave, and public holidays.
- 401(k) retirement plan: Invest in your future.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Company info
- Upon successful completion of the introductory period, eligibility to rent a Company e-bike for only $1/month.
- Collaborative, innovative, and growth-oriented environment.
- Whizz is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
This listing is sourced directly from Whizz's careers page and normalized into a canonical job model.