Geeks On Site

Customer Service Representative - Remote US - RAS

Pennsylvania, United States · Full-time

Sponsorship not specifiedDetected 27 days ago

CRMCustomer SupportCommunicationProblem Solving

About the role

Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance.

Energy and Internet stability (At least 50Mbps internet speed) Ability to work a full-time schedule with reliability and flexibility. (Evenings, weekends and holidays are required as we operate 24/7/365.

We act as an extension of our clients' operations-integrating seamlessly with their systems, workflows, and brand voice.
Job Overview Are you passionate about delivering exceptional customer service?
Responsive Answering is seeking a dedicated and customer-focused Customer Service Representative to join the team.
Follow company policies and procedures to handle calls efficiently and professionally.
Achieve member engagement targets by adhering to departmental guidelines.
Respond to customer complaints and resolve issues following company standards.
Multitask across several applications in a fast-paced environment.
Demonstrate excellent verbal and written communication skills.

Health benefits after 90 days for full-time employees PTO for full-time employees 401K with matching contributions after 1 year of service

Responsive Answering Service provides contact center and answering services to businesses across the United States.
Do you thrive in a fast-paced, remote work environment?
This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.
Manage high call volumes from inbound phone traffic.
Computer literacy and experience with CRM systems.
Windows computer and headset ( Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10 - 11, S torage: 250/500G B (Preferably SSD) Able to connect to ethernet.
Split shift may be a possibility) Ability to pass background check
Salary range $14 - $15 per hour.
Paid training program.
Opportunity for professional growth within a dynamic company.
100% remote.

This listing is sourced directly from Geeks On Site's careers page and normalized into a canonical job model.