Cardata

Customer Success Manager

Canada - Remote

Sponsorship not specified$70k-$80kDetected 7 days ago

Account ManagementNegotiationCustomer SuccessLeadershipMentoring

About the role

Cardata is where driven people make an outsized impact.
Our vision is bold: to provide the most comprehensive, intelligent, and automated software and services for creating ideal vehicle programs.
Our Customer Success team is both the foundation of our strong retention and renewal rates and the driving force behind our growth strategy.

Drive Customer Value and Growth
Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.
Lead consultative onboarding and successful program implementations, ensuring executive alignment and using established playbooks and processes.
Drive revenue growth across your portfolio through increased adoption, program optimization, and successful renewals.
Identify and drive opportunities to expand Cardata's programs within existing accounts based on customer goals, usage insights, and organizational changes.
Be a Trusted, Proactive Partner
Build trusted relationships with key stakeholders including executives, program administrators, HR leaders, and finance partners.
Lead executive business reviews and QBRs that showcase data-backed value and growth opportunities.
Collaborate cross-functionally to deliver seamless customer experiences while championing customer needs in alignment with Cardata's growth objectives.
Deliver Long-Term Outcomes

3-5 years in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in SaaS.
Proven success managing mid-to-large enterprise accounts with multiple stakeholders.
Demonstrated track record of driving retention, adoption, and expansion across a diverse portfolio.
Comfortable leading executive-level conversations and influencing decision-making.
Experience leading customer conversations, including business reviews, strategic planning sessions, renewals and expansions.
Skilled in data-driven storytelling, using metrics to demonstrate value and influence outcomes.
Strong negotiation skills.

In line with Ontario's Pay Transparency legislation, the expected base compensation for this role is $70,000-$80,000 CAD annually.
In addition, this role is eligible for target variable incentives of $10,000-$20,000 CAD, with actual earnings dependent on experience, skills, and performance.This is a vacant position, and we are hiring with intention and seeking someone who will bring new perspective, contribute meaningfully to the team, and grow with the organization.
$3,000 annual Health and Wellness Spending Account to support your overall wellbeing
Flexible (Unlimited) Time Off: No annual cap on vacation, supported by a trust-based, flexible approach to time away.

Extended medical & dental benefits
Healthcare spending account
$3,000 annual Health and Wellness Spending Account to support your overall wellbeing
Remote work and flexible working hours

We'll be honest - Cardata isn't for everyone.
If you thrive in a fast-paced environment, take extreme ownership, and constantly push yourself (and your work) to be the best, you'll fit right in.
You'll be surrounded by driven teammates who genuinely care - about the work, about our customers, and about helping each other succeed.
Together, we take on ambitious goals and celebrate the wins along the way.
No annual cap on vacation, supported by a trust-based, flexible approach to time away.
Cardata is an equal opportunity employer.
All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability.
We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.
If you require accommodations during the recruitment process, please let us know.
Monitor engagement, program performance, and usage trends to ensure customers are realizing value from their program.
Work proactively with customers to address challenges and ensure programs continue delivering value ahead of renewal cycles.

ndidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physi

This listing is sourced directly from Cardata's careers page and normalized into a canonical job model.