Kohler
Customer Service Supervisor
KOHLER, WI, US
Sponsorship not specifiedDetected 1 day ago
ReactSalesforceForecastingCustomer SupportCommunicationProblem SolvingCritical ThinkingMentoring
About the role
- Observe customer interactions for each associate and provide constructive feedback and coaching to ensure service delivery aligns with brand standards.
- Analyze customer feedback to uncover associate performance opportunities, customer needs, and department training opportunities.
Requirements
- This includes constantly monitoring customer contact volume and channels and adjusting, as required, to achieve customer service levels.
This listing is sourced directly from Kohler's careers page and normalized into a canonical job model.