Vitol
Desktop Support Engineer
Houston, TX, United States
Sponsorship not specifiedDetected 27 days ago
Communication
About the role
- Vitol is a leader in energy and commodities.
- In addition to its primary business of trading, Vitol is invested in infrastructure globally, with $10+billion invested in long-term assets.
Responsibilities
- Providing day to day 1st and 2nd level support for both hardware and software related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)
- Serve as the point of contact for third-party application support, including opening support tickets, communicating technical issues, coordinating troubleshooting efforts, and following through to resolution.
- Install, configure and maintain workstations hardware and software (Operating system and applications such as Windows 10, Office 2019/365, Bloomberg, Reuters Eikon, etc)
- Manage iPhone, computers, printers, scanners and other hardware
- Follow and maintain applications deployment via SCCM, Intune, other MDM applications
- Support and answer user's questions in the AMER region as well as support and interact with global support teams
- Document standards and follow procedures
- Perform desk moves, including transporting hardware, peripherals, disconnect and reconnect procedures, and cable management
Requirements
- Will be required to work beyond normal business hours and be on call
Skills
- Practical technical skills on Microsoft environment (Workstation Windows OS and Office products)
- Practical experience working with SCCM, Citrix, Intune or other MDM platform, Active Directory, NTFS file and share permissions
- Previous experience working with commodities and/or trading industry, an advantage
Benefits
- Flexible and available out of business hours
- Life insurance
- Short-term & Long-term disability
- Create and maintain automation and scripts to benefit the helpdesk
Company info
- Vitol produces, manages and delivers energy and commodities to consumers and industry worldwide.
- Vitol's customers include national oil companies, multinationals, leading industrial companies and utilities.
- Founded in Rotterdam in 1966, today Vitol serves its customers from some 40 offices worldwide.
- Revenues in 2024 were $331bn.
- Our people are our business.
- Talent is precious to us and we create an environment in which individuals can reach their full potential, unhindered by hierarchy.
- Our team comprises more than 65+ nationalities and we are committed to developing and sustaining a diverse work force.
- Learn more about us here.
- This Role is located in Houston, TX - In office 5x a week
This listing is sourced directly from Vitol's careers page and normalized into a canonical job model.