Cat

Customer Relations Representative II Bilingual Spanish & English

Nashville, Tennessee · Mid · Part-time

No sponsorship$74k-$119kDetected 11 hours ago

Customer SupportCommunicationProblem SolvingCritical ThinkingPublic Speaking

About the role

Career Area: Job Description: Your Work Shapes the World at Caterpillar Inc.
Your Work Shapes the World at Caterpillar Inc.
When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

Providing troubleshooting support and redirecting when appropriate.
Understanding of financial products and ability to collaborate with other business units.
Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
Documents data from various sources and in various formats.
Office Support Tools: Knowledge of commonly used office hardware, software and equipment; ability to use the tools available at the desktop (for example: word processing, email, presentation software, and spreadsheets.)

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Knowledge of data gathering and analysis tools, techniques, and processes
ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Knowledge of customer service concepts and techniques
ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Knowledge of the decision-making process and associated tools and techniques
ability to accurately analyze situations and reach productive decisions based on informed judgment.
ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems
ability to apply knowledge of problem solving appropriately to diverse situations.

Follows proper data gathering and analysis processes and policies.
Reports problems that arise in the data collection process.
Participates in gathering and analyzing an organization's data based on requirements.
Utilizes basic data collection and evaluation tools and techniques.
Describes the benefits and relative strengths of tools for a specific application.
Demonstrates some advanced functions of at least one product.
Performs first-level problem resolution before seeking help elsewhere.
Helps colleagues with desktop tools where necessary.
Works with all basic office-support products.
Identifies and documents specific problems and resolution alternatives.
Examines a specific problem and understands the perspective of each involved stakeholder.
Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

Compensation and benefits offered may vary depending on multiple individualized factors, job Flexible Spending Accounts (FSAs)*
Incentive bonus*
$ 74,124.00 - $118,608.00
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.
Summary Pay Range:

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.
Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

This listing is sourced directly from Cat's careers page and normalized into a canonical job model.