Cable ONE

Cable ONE

Supervisor, Customer Care & Sales (Remote)

Phoenix AZ, United States of America · Contract

Sponsorship not specifiedDetected 33 days ago
SalesProcess ImprovementPerformance ManagementCustomer SupportAR/VRLeadershipCommunicationProblem SolvingMentoring

About the role

  • Job Description: Customer Care and Sales Advisor Supervisor At Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most.
  • As a Customer Care and Sales Advisor Supervisor, you will play a key leadership role in delivering exceptional customer experiences while supporting a high-performing team focused on customer care, retention, and sales success.
  • The Customer Care and Sales Advisor Supervisor is responsible for overseeing and coordinating the day-to-day operations of the Customer Care and Sales Advisor team.

Responsibilities

  • Team Leadership and Support
  • Supervise and lead a team of Customer Care and Sales Advisors, providing coaching, guidance, training, and ongoing support.
  • Support hiring, onboarding, and training initiatives for new associates.
  • Support advisors in handling customer inquiries related to billing, scheduling, product changes, disconnect requests, and service concerns.
  • Collaborate with leadership and cross-functional teams to identify opportunities to improve workflows and customer experiences.
  • Promote a customer-first culture that strengthens relationships and builds customer loyalty.
  • Participate in community support programs across the U.S.
  • Give Back: Participate in community support programs across the U.S.

Requirements

  • Experience with customer service systems, ticketing platforms, and performance reporting tools.
  • High school diploma or GED required
  • associate or bachelor's degree preferred.
  • Minimum of two (2) years of experience in customer service, retention, sales, or a related supervisory role preferred.
  • Demonstrated leadership, coaching, and team development skills.
  • Strong verbal and written communication skills.
  • Ability to effectively manage escalated customer situations with professionalism and empathy.
  • Working knowledge of Cable One products and services preferred.
  • Ability to multitask, prioritize responsibilities, and perform effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and collaboratively in a remote or hybrid environment.

Nice to have

  • Foster a positive, collaborative, and customer-focused work environment.
  • Conduct regular performance discussions, coaching sessions, and development planning.
  • Oversee daily customer care and retention operations to ensure efficient and high-quality service delivery.
  • Assist with escalated customer interactions, ensuring prompt, professional, and satisfactory resolution.
  • Monitor adherence to company policies, procedures, scripts, and customer experience standards.
  • Reinforce retention and sales strategies that demonstrate the value of Sparklight products and services.
  • Monitor key performance indicators (KPIs), including customer satisfaction, response times, retention results, quality assurance scores, and sales performance metrics.
  • Analyze trends and identify opportunities for coaching and operational improvement.

Benefits

  • Cable One values the contributions of our associates and offers an excellent benefits package, including:
  • Health from Day One: Medical, dental, and vision plans start immediately
  • Protect What Matters: Life insurance for you and your loved ones
  • Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
  • Additional Perks
  • Learn & Earn: Tuition reimbursement up to $5,250 in your first year

Company info

  • 401(k) with 100% company match (up to 5%) from day one
  • Collaborative work environment where ideas and teamwork thrive
  • Our Commitment
  • Diversity lies in the communities we serve and among the associates who dedicate themselves to ensuring our continued success.
  • Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue-it is the motto our associates live by, exemplify, and embody each and every day.
  • Cable One and our family of brands is an Equal Opportunity Employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other characteristic protected by applicable law.
  • Pre-Hire Processes
  • Cable One and our family of brands are committed to keeping our associates and customers safe.
  • Job offers are contingent upon the successful completion of background checks, drug screening, and reference verification.
  • Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to begin a successful and rewarding career.
  • Ready to make a difference and grow your career?
  • Apply today and become part of something bigger.

Equal opportunity

  • Equal Opportunity Employer.
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This listing is sourced directly from Cable ONE's careers page and normalized into a canonical job model.