saferidehealth
Routing Supervisor
San Antonio, Texas
Work authorization requiredDetected 41 min ago
LogisticsProcess ImprovementCustomer SupportLeadershipCommunicationProblem SolvingMentoring
About the role
- We are looking for an experienced Routing (Dispatch) Supervisor to lead our growing routing team in San Antonio, TX!
- Lead, coach, and develop a team of Routing (Dispatch) Coordinators responsible for routing and dispatching advance notice and short notice trip requests
Responsibilities
- We are looking for an experienced Routing (Dispatch) Supervisor to lead our growing routing team in San Antonio, TX!
- Lead, coach, and develop a team of Routing (Dispatch) Coordinators responsible for routing and dispatching advance notice and short notice trip requests
- Manage team scheduling,
- Conduct quality assurance reviews, one-on-ones, and performance evaluations; deliver coaching and corrective action in partnership with leadership and HR
- Onboard and train new Routing Coordinators and maintain up-to-date training materials and SOPs
- Analyze routing and performance data to identify trends and lead process improvement initiatives
- Collaborate cross-functionally with Network Management, Provider Relations, and Contact Center teams
- Minimum of three (3) years transportation/delivery logistics experience, including at least one (1) year in a lead or supervisory role
- Demonstrated experience coaching, developing, and managing performance of a team in a fast-paced operational environment
Requirements
- Experience with transport management systems
- Associate's or Bachelor's degree preferred
- Experience with workforce management, scheduling, and QA tools
Skills
- Proven leadership skills with the ability to motivate, coach, and hold a team accountable in a high stress environment
- Sound judgment and decisiveness when managing escalations and competing real-time priorities
- Ability to delegate effectively while maintaining ownership of team outcomes
- Strong analytical skills with the ability to interpret operational data and translate it into action
- Exceptional interpersonal skills, customer service, problem solving, and conflict resolution
- Must be able to pass criminal background record check
- SafeRide Health is a technology and services company committed to eliminating transportation barriers to healthcare.
- Job Requirements
- Must be US Citizen
- About SafeRide Health
- Learn more at www.saferidehealth.com.
Benefits
- Oversee daily routing and dispatch operations, ensuring coverage, productivity, and adherence to standard operating procedures across all shifts
- Serve as the escalation point for real-time trip recovery, resolving complex or high-impact issues with transportation providers and healthcare facilities
- shift coverage, timekeeping, and PTO to maintain uninterrupted dispatch operations
- Required Education and Experience
- Preferred Education and Experience
Visa & Work Authorization
- Must be US Citizen
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This listing is sourced directly from saferidehealth's careers page and normalized into a canonical job model.