Blue Sky Hospitality Solutions

FRONT OFFICE MANAGER

Mobile, AL

Sponsorship not specified$37k-$40kDetected 8 days ago

SalesForecastingLeadershipCommunication

About the role

JOB ESSENTIALS • PEOPLE - Foster a work environment where all team members have an opportunity to realize their full potential; Shows genuine concern for the individual employee.
Each team member must stay over and experience all areas of the hotel and go through a checklist acknowledging they tried all of the hotels services.
The FOM should ensure all group resumes are accessible and read and followed up on.

Maintain TripleAAA 4 Diamond rating.
Ensure regular safety checks of the shuttle. • CLEANLINESS - Own / Maintain lobby appearance / PBX back Office at all times.
Team members must own any issues and a solid plan in place for following up on guest requests as well as in house requests. (Upgrading VIP's, handing out info to guests upon arrival in welcome packets, etc).
The front desk owns the hotel day of arrival.
Own / Maintain lobby appearance / PBX back Office at all times. OTHER
Able to establish and maintain effective working relationships with associates and customers.
Implement company and franchise programs.
Monitor and maintain the front office systems and equipment to ensure their optimum performance.
Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.

Team members must be aware of the local area.
All team members must complete the required brand training as per brand requirements.
Overtime must be controlled.
Some lifting may be required.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.
Ensure you and the teams are certified in all applicable state and required safety certifications (CPR, etc).

Minimum of 2 years Front Desk experience in a leadership role.
High School Diploma or equivalent required, Associates Degree or higher degree preferred.

Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

This listing is sourced directly from Blue Sky Hospitality Solutions's careers page and normalized into a canonical job model.