Anza Mortgage Insurance Company
Customer Success Representative
Wilmington, NC
Sponsorship not specifiedDetected 26 days ago
Account ManagementOutbound SalesCustomer SuccessCommunication
About the role
- This is a rewarding opportunity in our Wilmington, NC, company headquarters.
- As a customer success representative, you will be directly responsible for solving lender-specific issues as well as promoting new opportunities to non-using / low-usage customers with the goal of strengthening long-term relationships.
Requirements
- College Degree with the ability to understand mortgage lending processes, terminology, and lender-specific technology.
Compensation
- Maintain a record of outbound account-specific calls to develop relationships and record of inbound calls from customers to address and solve customer needs.
- Work in a team environment, focusing on achieving predetermined corporate and team / individual goals.
- Qualifications College Degree with the ability to understand mortgage lending processes, terminology, and lender-specific technology.
- Travel as needed to local, regional, or national mortgage lending and corporate events.
- Exceptional communication and interpersonal skills, with the ability to influence both externally and internally.
- Competitive base salary plus performance-based incentives tied to achievement of predetermined goals.
Company info
- Cultivate and expand relationships with mortgage lenders to begin a business relationship that leads to new business with an ongoing responsibility of bringing long-term value to our lender customers.
- include: Regional, Key, and Local Account Management: Cultivate and expand relationships with mortgage lenders to begin a business relationship that leads to new business with an ongoing responsibility of bringing long-term value to our lender customers.
- Tracking and Reporting: Maintain a record of outbound account-specific calls to develop relationships and record of inbound calls from customers to address and solve customer needs.
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