TELUS Digital
Manager, Data & AI Strategy
Toronto, ON
Sponsorship not specifiedDetected 21 days ago
AWSGCPAzureCloud PlatformsMachine LearningData EngineeringData ScienceLLMsAgentic AIProduct StrategyBusiness DevelopmentCustomer SupportLeadershipCommunicationMentoringPublic Speaking
About the role
- This role acts as the face of the engagement-directing teams, leading workshops, and guiding clients from initial problem definition through to clear, actionable strategies and roadmaps.
- Managers operate as trusted advisors, bringing structured thinking, domain or capability expertise, and the ability to translate ambiguity into forward momentum.
Responsibilities
- Own end-to-end delivery of client engagements, ensuring high-quality, on-time outcomes
- Build strong, trust-based relationships and act as a true partner to client stakeholders across business and technical teams
- Design and lead client workshops across AI strategy, use case prioritization, governance, and operating model design
- Craft and deliver compelling, executive-level narratives that guide stakeholders from problem definition through to clear actions and outcomes
- Drive discussions that lead to alignment, decisions, and commitment to action
- Advise on AI governance, responsible AI practices, and risk management approaches, including model oversight, policy design, and compliance considerations
- Lead identification and prioritization of AI and data use cases aligned to business objectives
- Drive the creation of lightweight demonstrations, prototypes, and proofs-of-concept to bring data and AI solutions to life
- Partner with engineering and technical teams to develop and refine prototypes of data and AI solutions
- Structure workplans, allocate resources, and manage timelines and deliverables
Requirements
- Bachelor's degree in Business, Computer Science, Engineering, Data Science, or related field
- Master's degree is an asset
- 4-7 years in consulting, focusing on data strategy, AI transformation, and platform modernization
- Strong understanding of data management (governance, quality, integration) and AI/analytics concepts (ML, GenAI, LLMs, enterprise deployment)
- Exceptional storytelling and communication skills, with a track record of driving executive alignment and decision-making in fast-paced and ambiguous environments
- Experience or expertise in at least one of the following:
- Fluency or proficiency in French is highly desirable but not required
- Bachelor's degree in Business, Computer Science, Engineering, Data Science, or related field; Master's degree is an asset
- Proven ability to lead client-facing workstreams, manage/mentor junior team members, and support RFPs/pre-sales efforts
- Skilled in structuring ambiguous client problems, leading stakeholder workshops, and translating business drivers (growth, efficiency, risk, CX) into technical data/AI solutions
- AI strategy and product strategy
- Data governance and data management
- Operating model design / AI CoEs
- Change management for data and AI transformation
- Industry expertise (e.g., Telco, Healthcare, Financial Services, CX/BPO)
Company info
- Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
- With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
- From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
- Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale.
- As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
- This role will operate remotely in Canada or out of our Vancouver, BC office
- Challenge assumptions and guide clients toward pragmatic, value-driven decisions
Equal opportunity
- At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
- All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
- We will only use the information you provide to process your application and to produce tracking statistics.
- Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
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This listing is sourced directly from TELUS Digital's careers page and normalized into a canonical job model.