Together AI

Customer Support Engineer (GPU Cluster)

San Francisco · Senior · Full-time

Sponsorship not specifiedDetected 75 days ago

SwiftAlgorithmsKubernetesAnsibleMachine LearningCustomer SuccessCustomer SupportResearchCommunicationProblem Solving

About the role

You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert.
This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.

Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns
collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.
Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together's roadmap (e.g., future models to support)
Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.

3+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI or supporting a mission-critical API in SaaS
Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.

We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work.
The US base salary range for this full-time position is: $160,000-230,000K + equity + benefits.
Our salary ranges are determined by location, level and role.
Individual compensation will be determined by experience, skills, and job-related knowledge.

Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers.

Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge Kubernetes GPU clusters
Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers.
Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge Kubernetes GPU clusters; ensure swift and effective solutions every time.
As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI.
As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings.

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

t opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more

This listing is sourced directly from Together AI's careers page and normalized into a canonical job model.