EverCommerce Solutions

EverHealth -Mid-Market Customer Success Manager, (Remote, US)

Remote, US · Mid

Work authorization required$70k-$80kDetected 29 days ago

Stakeholder ManagementSalesforceCRMAccount ManagementForecastingRecruitingCustomer SuccessAR/VREHR/EMRCommunication

About the role

This role requires a CSM who is technically fluent in EHR workflows, comfortable leading consultative discussions, and confident owning complex escalations while partnering cross-functionally in an evolving organization.
The annual base salary range for this position is $70,000 to $80,000 USD most US locations.

Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows
Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices
Drive adoption and optimization tied to measurable business and financial outcomes
Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales
Proactively identify risk and implement mitigation plans
Lead Business Reviews focused on usage, workflow efficiency, and financial performance
Identify and manage renewal and expansion opportunities
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.

This role can be based anywhere in the United States - if you're close to one of our offices, we can set you up in-office or you can work 100% remotely.

EverCommerce is committed to equal pay and transparency.
The annual base salary range for this position is $70,000 to $80,000 USD most US locations.
Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
We look forward to reviewing your credentials and getting to know more about your experience!
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.

Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health
Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)
4 -7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support

https://careers.evercommerce.com/us/en
We're seeking a Mid-Market- Customer Success Manager to support healthcare organizations using our EHR platform, with a strong focus on revenue cycle workflows, payments, and escalation leadership.
With a widely distributed team, we are used to working remotely across different time zones.
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.

EverCommerce is an equal opportunity employer and we value diversity at our company.

Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

This listing is sourced directly from EverCommerce Solutions's careers page and normalized into a canonical job model.