EverCommerce Solutions
EverHealth -Mid-Market Customer Success Manager, (Remote, US)
Remote, US · Mid
Work authorization required$70k-$80kDetected 122 days ago
Stakeholder ManagementSalesforceCRMAccount ManagementForecastingRecruitingCustomer SuccessAR/VREHR/EMRCommunication
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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from this employer's Department of Labor filings
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 29 days. An employer that already files transfers is one that can take over an existing H-1B.
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About the role
- This role requires a CSM who is technically fluent in EHR workflows, comfortable leading consultative discussions, and confident owning complex escalations while partnering cross-functionally in an evolving organization.
- The annual base salary range for this position is $70,000 to $80,000 USD most US locations.
Responsibilities
- Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows
- Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices
- Drive adoption and optimization tied to measurable business and financial outcomes
- Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales
- Proactively identify risk and implement mitigation plans
- Lead Business Reviews focused on usage, workflow efficiency, and financial performance
- Identify and manage renewal and expansion opportunities
Requirements
- This role can be based anywhere in the United States - if you're close to one of our offices, we can set you up in-office or you can work 100% remotely.
Compensation
- EverCommerce is committed to equal pay and transparency.
- The annual base salary range for this position is $70,000 to $80,000 USD most US locations.
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
Benefits
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
- Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health
- Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)
- 4 -7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support
- Strong understanding of EHR, RCM, and healthcare payments workflows
- Background in healthcare billing, claims, or practice operations
- Experience supporting mid-market healthcare organizations
Company info
- https://careers.evercommerce.com/us/en
- We're seeking a Mid-Market- Customer Success Manager to support healthcare organizations using our EHR platform, with a strong focus on revenue cycle workflows, payments, and escalation leadership.
- At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.
- As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
- We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.
- With a widely distributed team, we are used to working remotely across different time zones.
Equal opportunity
- EverCommerce is an equal opportunity employer and we value diversity at our company.
Visa & Work Authorization
- Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
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This listing is sourced directly from EverCommerce Solutions's careers page and normalized into a canonical job model.