Peak Made
Full-Time Leasing Concierge
Los Angeles, California, United States · Full-time
Sponsorship not specifiedDetected 6 days ago
Customer SupportCommunication
About the role
- You will cultivate a world-class experience uniquely catered to each individual resident while still effectively marketing and leasing apartments.
- You will work closely with your team to achieve established revenue, occupancy, resident, and retention goals.
Responsibilities
- Utilize the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve the budgeted occupancy Assist with planning and hosting of resident events Provide excellent customer service and serve as an example to the team as a representative of Peak and your community.
- Proactively address and resolve client issues or problems to ensure satisfaction and maintain a high standard of service.
- Maintain positive ongoing relationships with residents and clients to ensure their experience is uniquely catered to them.
- Utilize our newly implemented Your Story Survey which outlines each resident's favorite preferences, hobbies, interests, etc to create a resident experience specific to them by offering tailored local recommendations catering to their lifestyle and interests.
Requirements
- Provide local expertise feedback by maintaining comprehensive knowledge of the local area to provide up-to-date and personalized recommendations on local features, attractions, restaurants, nightlife and cultural events.
Benefits
- Manage greeting and holiday card program and coordination of client referral and welcome gifts.
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This listing is sourced directly from Peak Made's careers page and normalized into a canonical job model.