Gray Capital LLC

Gray Capital LLC

Property Management Technologist

Indianapolis, IN

Sponsorship not specifiedDetected 82 days ago
SQLRESTData EngineeringLLMsSalesCustomer SuccessAR/VRLeadershipCollaboration

About the role

  • Getting them adopted, used well, and continuously tuned in the wild is the other half - and that's where this role comes in.
  • This is a new role, and it sits at the intersection of software, operations, and training.
  • Our Internal Software Developer ships the software; our Director of Centralized Leasing & Collections runs the team; you make sure the tools and the team actually work together.

Responsibilities

  • When the dev team ships a new tool - an AI leasing assistant, a collections automation, a new dashboard - you own the rollout.
  • You'll lead onboarding and ongoing training for the centralized leasing team, the collections team, and site-level managers as tools roll down to them.

Requirements

  • What you can expect from us A real seat at the table while the centralized model and its tech stack are still being built.

Nice to have

  • You're hands-on technical without being a software engineer.
  • You don't need to ship production features, but you should be able to debug a workflow without waiting on the dev team.
  • You've worked in or close to multifamily operations.
  • You know what a leasing funnel looks like, what delinquency management actually involves, and how a property manager spends their day.
  • RealPage experience is strongly preferred - Yardi or comparable stacks are acceptable substitutes if you can show you've done the equivalent work.
  • You're an exceptional trainer and communicator.
  • The best tools in the world don't matter if the team won't use them.
  • You can teach a 22-year-old leasing consultant and a 30-year property manager veteran the same workflow and get both of them productive - without condescension and without losing either one.

Skills

  • deciding how tools get configured, when they get rolled out, who needs training, what's working, and what needs to be tuned.
  • Stakeholder translation.
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