Internationalbusinessuniversity

Internationalbusinessuniversity

Student Support Officer

Toronto, Ontario · Full-time

Sponsorship not specified$55k-$65kDetected 13 days ago
ExpressAccessibilityCustomer SupportCommunicationTime ManagementMicrosoft Office

About the role

  • About IBU International Business University (IBU) stands as Ontario's first independent not-for-profit university.
  • Having received Ministerial consent for full accreditation in 2020 and DLI approval in 2023, IBU is Ontario's only not-for-profit independent University.
  • Our foundation draws inspiration from the world's most esteemed independent universities, creating a 'next generation' model characterized by innovation, agility, and responsiveness.

Responsibilities

  • Student Support Officer
  • The Student Support Services Officer will be responsible for providing information and customer service to support students navigate through the various stages of the student lifecycle.
  • This dynamic position is at the forefront of student engagement, support, and community-building, ensuring that each student feels connected and empowered throughout their academic journey.
  • Serve as the first point of contact for students, providing guidance, support, and referrals as needed.
  • Deliver student support services through one-on-one advising, group sessions, webinars, and timely responses to enquiries.
  • Build supportive relationships with students to foster well-being, resilience, career readiness, and a positive university experience.
  • Perform other related duties and projects in support of Student Support Services.
  • Engaging employee appreciation and community-building events throughout the year

Requirements

  • Bachelor's degree in a relevant field.
  • Experience being on-call, responding under pressure and competent in managing urgent situations following agreed procedures.
  • Excellent verbal and written communication skills, including the ability to handle sensitive information in a confidential manner.
  • Demonstrated customer service skills with an ability to diffuse escalated situations in a student-focused environment.
  • Participate in the Student Support team by handling escalated student concerns, contributing to surveys and continuous improvement initiatives, and responding to after-hours emergencies as required.
  • Minimum two years of recent and relevant experience in higher education and student services.
  • Excellent organizational and time management skills to manage workload, conflicting priorities, handle multiple tasks, and complete assignments with high accuracy and attention to detail.
  • A positive, enthusiastic can-do attitude and a genuine interest in working with students. Displays a genuine desire to understand and meet the diverse needs of students.
  • Able to collaborate and communicate effectively with students and colleagues at all levels, building rapport and establishing productive working relationships.
  • Proficient in software applications (Microsoft Office Suite, database, spreadsheets and word processing)
  • Available to work Tuesdays through Saturdays.

Skills

  • International Business University (IBU) stands as Ontario's first independent not-for-profit university.

Compensation

  • $55,000.00 - $65,000.00 annually
  • Support the Student Council and student clubs and collaborate on the annual Student Life calendar and student communications.

Benefits

  • 100% employer paid extended Health & Dental benefits
  • 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
  • Life, AD&D, and Long-Term Disability Insurance
  • Competitive paid time off, starting at 3 weeks
  • Tuition Benefit Program
  • Access to preferred corporate membership rates with GoodLife Fitness
  • To support the overall well-being and success of our employees, IBU provides a comprehensive total rewards package which includes, based on role eligibility:

Company info

  • We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws.
  • IBU values and embraces Diversity, Equality, Inclusion, and Accessibility as fundamental to our mission to educate students for career success in the business world today.
  • We are dedicated to fostering diversity and inclusivity within our community and are an equal-opportunity employer.

Equal opportunity

  • If you require an accommodation during the recruitment process, please contact careers@ibu.ca.
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