GPS Group Peer Support

GPS Group Peer Support

Program Assistant - English/Spanish bilingual

United States · Full-time

Sponsorship not specifiedDetected 123 days ago
HubSpotCRMCustomer SupportCommunicationProblem SolvingTime ManagementMentoringAdaptabilityOrganizational SkillsMicrosoft Office

About the role

  • Strong communication skills, professionalism, and the ability to work effectively in a remote environment are essential.
  • A dynamic and engaging personality is crucial for fostering a welcoming, supportive learning environment.

Responsibilities

  • Program & Administrative Support 1.
  • Communication & Participant Support - Manage inquiries, respond to emails, send session reminders, provide technical assistance, and maintain timely responses across platforms (email, Slack, HubSpot).
  • Attendance & Registration Tracking - Maintain accurate attendance records and registration reports using HubSpot and the LMS system.
  • Data & Documentation Management - Maintain organized records and reports in HubSpot and the LMS system to ensure seamless tracking of participant activity and program outcomes.
  • Resource Development - Create and update FAQs, troubleshooting guides, and other materials to enhance participant engagement.
  • Program Moderation & Technical Support 1.
  • Zoom Meeting Management - Set up and manage Zoom settings, assign co-hosts, moderate sessions, and troubleshoot technical issues.
  • Breakout Room & Participant Management - Set up breakout rooms, monitor participant engagement, and manage chat functions.
  • Professionalism - Must maintain a professional approach to work, including clear communication, accountability, and reliability.
  • Team Player Mentality - Willingness to collaborate and take on tasks as needed to support the program.

Requirements

  • Must have a quiet, private workspace with a reliable laptop, microphone, and stable internet connection.
  • Ability to adapt to changing needs and take initiative in reducing organizational ambiguity.
  • Technical Proficiency.
  • Experience using Microsoft Office Suite, Google Suite, and video conferencing tools.
  • Multilingual Skills - Fluency in English is required
  • Spanish proficiency is required.

Nice to have

  • The ideal candidate is highly organized, detail-oriented, and capable of following protocols precisely.
  • Calendar & Scheduling Management - Oversee scheduling for training sessions, meetings, and events, ensuring coordination with facilitators and participants.
  • Facilitator Coordination - Assist facilitators by managing schedules, distributing materials, and ensuring they have the necessary resources for each session.
  • General Problem-Solving & Adaptability - Identify and address program inefficiencies, assist with unexpected tasks, and proactively suggest improvements.
  • Pre-Event Tech Checks - Conduct sound, video, and connection tests to ensure facilitators are prepared.
  • Live Problem-Solving - Quickly address technical or logistical concerns during sessions.
  • Key Skills & Qualifications 1.
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This listing is sourced directly from GPS Group Peer Support's careers page and normalized into a canonical job model.