Viking Group

Senior Digital Product Manager - Account Management

Los Angeles, California, United States · Senior · Full-time

Sponsorship not specified$160k-$170kDetected 77 days ago

Product ManagementAgileJiraConfluenceAccount ManagementCustomer SupportResearchLeadershipCommunicationCollaborationOrganizational Skills

About the role

Digital Product Manager at Viking oversees the new account management initiative within Vikings digital products, leading this large scale and cross product feature from concept through execution.
The ideal candidate is committed to delivering intuitive, data‑informed digital experiences and leverages AI tools to enhance decision‑making, prioritization, and operational efficiency.
This is a hybrid position based in our Woodland Hills, CA office.

Drive Marketings perspective on personalization and customer journeys - This role will take the lead and facilitate website personalization and recommendations implementations for all existing digital products and mobile app.
Lead large scale new initiatives from requirements, user stories and final delivery.
Partners with executives and stakeholders to define initiatives and translate them into an actionable roadmap.
Manage product backlog and collaborate closely with the Scrum Master to ensure smooth sprint execution.
Partner with UX/UI designers to ensure experience meets brand standards and usability expectations.
Gather insights from call center, research team, and guests to drive platform enhancements.
Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™.

Bachelor's degree in Computer Science, Business, Digital Marketing, or a related field.
5+ years of experience in digital product management, preferably with a focus on customer-centric platforms or e-commerce.
Strong analytical skills, with the ability to interpret data and make data-driven decisions to improve digital product performance.

Experience with Jira, Confluence, Adobe Analytics, and Adobe Target.
Highly competitive compensation plan.
401(k) plan with company match.
Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions.
Opportunity to take a free and/or discounted cruise.
Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.
Viking is a certified Great Place to Work company.
This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions.

Salary range $160,000 - $170,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

Employees are eligible for annual discretionary bonus.
Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
Highly subsidized gym membership.

VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents.
Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row by Condé Nast Traveler in the 2025 Readers' Choice Awards.
Viking is also rated a "World's Best" by Travel + Leisure -no other travel company has simultaneously received such honors by both publications.
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This listing is sourced directly from Viking Group's careers page and normalized into a canonical job model.