NewRocket
Senior Business Process Consultant – ITAM, HAM, SAM
Remote - US · Senior
Sponsorship not specifiedDetected 16 days ago
Stakeholder ManagementLeadershipCommunicationMentoring
About the role
- The Senior Business Process Consultant is a strategic advisor and delivery leader responsible for guiding large-scale digital transformation efforts across complex client environments.
- Serve as a senior advisor to executive stakeholders on business transformation and change management.
- Oversee the work of Business Process Architects and Business Analysts, providing direction, mentorship, and quality assurance.
Responsibilities
- Lead large-scale business process discovery, analysis, and design engagements across multiple client portfolios.
- Define and drive strategic customer outcomes aligned to platform capabilities and industry best practices.
- Collaborate with Solution and Technical Architects to design scalable, outcome-focused implementation strategies.
- Lead special projects across Delivery and Innovation teams to mature our delivery capability.
- Drive continuous improvement in client engagements through feedback loops, retrospectives, and measurable outcomes.
Requirements
- 5+ years of hands-on experience implementing ServiceNow ITAM, HAM and SAM
- Ability to operate strategically while remaining hands-on when needed
- Experience aligning business and IT goals in complex enterprise environments
- Mastery of business process architecture principles and service design for ServiceNow
- Executive-level communication and stakeholder management skills
- Exceptional leadership and team development skills across distributed, global teams
- Skilled in navigating ambiguity and leading change through influence
- Deep understanding of value realization and outcome mapping
- Excellent stakeholder-management and communication skills-able to explain asset optimization strategies to both CFOs and technical teams.
- A consultative mindset with a focus on delivering measurable business outcomes and sustainable cost control.
- Why NewRocket
- Shape the future of intelligent asset management as part of an AI-first ServiceNow Elite Partner.
- Work with leading global organizations on high-impact ITAM transformations.
Skills
- Contribute to the development and standardization of business process methodologies, playbooks, and frameworks.
Company info
- We are seeking an IT Asset Management (ITAM) Business Process Consultant with deep expertise in ServiceNow SAM/HAM to lead and optimize enterprise-scale asset-management implementations.
Visa & Work Authorization
- us, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status
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