Cartesia

Cartesia

Technical Account Manager

*HQ - San Francisco, CA · Senior

Sponsorship not specifiedDetected 178 days ago
DatabricksAgentic AIProject ManagementAccount ManagementCustomer SuccessSystems Engineering

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odds of building a lasting career here

34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Independently triage customer technical issues - distinguishing product bugs, integration failures, and customer-side misconfigurations - and route to the right internal owner on the first try.
  • Translate customer needs into crisp internal documentation like clear bug reports, feature requests with full context, and scope change docs, not vague Slack threads.
  • Surface expansion opportunities to AMs with specific context.

Responsibilities

  • Own the full post-sale technical relationship for a book of enterprise accounts, from pre-go-live scoping through post-launch stabilization and expansion.
  • Lead FDEs through implementation: set direction, manage scope, and serve as the primary technical counterpart for the customer, not a project manager with a spreadsheet.
  • Build the TAM playbook as a byproduct of execution: 30/60/90 framework, escalation paths, go-live checklists, and technical champion management.
  • Partner with Product and Engineering as the voice of the customer - turn customer pain into platform improvements and close the feedback loop.
  • Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.
  • We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others.
  • 🦖 Your own personal Yoshi

Requirements

  • 6+ years of experience in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company
  • Experience in voice AI, real-time audio/video, or telephony infrastructure
  • Experience scaling from Series A/B through growth stage and adapting the customer motion as the business evolves.
  • Genuinely technical: can read API docs, understand system architecture, triage integration issues, and hold a real conversation with an engineer
  • Proven ability to manage a complex multi-stakeholder book simultaneously: know which fires to fight and which to watch, with prioritization judgment over process compliance
  • Strong project management instincts without being a "project manager" - can run a complex implementation end-to-end and keep 15 accounts moving at once
  • Excellent problem scoper: hears "it's broken" and turns it into a clear problem statement, routes it correctly on the first try, and drives to resolution
  • Strong communicator across altitudes - can run a daily standup with engineers and a QBR with a VP without losing substance in either direction
  • Commercially aware: sees the connection between customer health and revenue growth and actively drives consumption, retention, and expansion - not just satisfaction
  • High ownership, high autonomy: comfortable making decisions without asking permission and being accountable for customer outcomes
  • Fluent with AI agents and tools to manage account load, automate status tracking, and focus time on judgment-intensive work
  • Background where technical account management was a revenue-driving function, not a support function

Skills

  • Infrastructure, developer tools, or API-first product experience

Compensation

  • 💰 Compensation Competitive base salary alongside attractive equity package.

Benefits

  • 💰 Compensation Competitive base salary alongside attractive equity package.
  • 🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family.
  • 🧑‍🧑‍🧒‍🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave
  • 🚆 Commuter Allowance A monthly stipend to help you get to and from the office.
  • 🏖️ Flexible PTO Take as much time as you need to recharge your batteries.
  • We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status.
  • Monitor account health proactively, identify at-risk customers before problems escalate, and drive consumption and usage growth across the book.
  • Flag upsell-ready accounts, build the handoff, and understand the revenue connection between customer health and growth.

Company info

  • ABOUT CARTESIA Our mission is to architect AI that learns from and interacts with the world like humans do.
  • Drive customers to go-live with urgency and precision: define success criteria with senior technical stakeholders, design implementation strategy per customer, run daily standups and 30/60/90 onboarding reviews, and project manage the rollout end-to-end.
  • Our mission is to architect AI that learns from and interacts with the world like humans do.

Equal opportunity

  • equal opportunity employer.

Visa & Work Authorization

  • We provide visa sponsorship support and assess each circumstance on a case-by-case basis.
  • However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success.
  • Your Recruiter will work with you to understand your visa sponsorship needs from the first call.
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This listing is sourced directly from Cartesia's careers page and normalized into a canonical job model.