netvendor
Account Manager
United States
Sponsorship not specifiedDetected 20 days ago
ExcelCustomer SupportCommunicationCritical ThinkingMicrosoft Office
About the role
- This role requires someone who thrives in a fast-paced, metric-driven environment and can balance multiple priorities while maintaining exceptional service standards.
- Address and resolve any issues or concerns that arise, ensuring satisfaction and smooth operations
- Work closely with other departments to gather information and ensure projects are delivered successfully
Responsibilities
- Our comprehensive suite of software products empowers clients to ensure vendor compliance, optimize maintenance operations, and facilitate seamless bidding, all with a commitment to professionalism, precision, and trust.
- As an Account Manager at NetVendor, you will serve as one of the primary points of contact for our clients, building strong relationships while managing their day-to-day needs and ensuring their success with our platform.
- You will collaborate across internal teams to resolve issues, align client expectations with company capabilities, and drive client retention through proactive support and strategic problem-solving.
- You will also play a key role in analyzing compliance data and working cross-functionally to improve outcomes and deliver successful project implementations.
- Manage day-to-day communication with our clients and c ollaborate with internal teams as needed to process client requests
- Build relationships with our clients to ensure NetVendor is providing the right support to retain clients
- Maintain and grow client relationships while ensuring their needs are met effectively
Requirements
- B asic level of experience with email and chat technologies
- Ability to work in a fast-paced, metric-driven environment with the ability to multi-task
- Strong presentation skills, critical thinking skills, and the ability to work independently
- 1-2 years of Customer Service experience
Compensation
- 7 per year + 1 floating holiday
- 401(k) with company match
- Employee Assistance Program
- We are committed to building a diverse and inclusive workplace where everyone can thrive.
Benefits
- Maternity Leave
Equal opportunity
- NetVendor is an equal opportunity employer.
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This listing is sourced directly from netvendor's careers page and normalized into a canonical job model.