Phila Communications
Assistant Guest Experience Manager
Four Seasons Miami
Sponsorship not specifiedDetected 2 days ago
SwiftLeadershipCommunication
About the role
- The Guest Experience Assistant Manager assists the Guest Experience Manager in delivering a customized, memorable and unique experience to resort guests and residents.
- The ideal candidate excels at anticipating guest needs, delivering personalized service, and maintaining the highest standards in alignment with brand policies and service philosophy.
Responsibilities
- Manage and isolate specific VIP guests' pre-arrival, while in house, and post-stay.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Requirements
- Requires excellent leadership skills, and the ability to motivate and challenge a diverse team.
- Working knowledge of hotel property management systems and computer proficiency.
- Exceptional interpersonal and guest service skills, as well as the skill to possess advanced knowledge of Four Seasons' products and services.
- This role has direct contact with guests and as such, excellent personal presentation and communication skills are required.
- Ability to manage multiple priorities in a fast-paced environment and solve problems independently.
- Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Ability to speak Spanish preferred.
- Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Nice to have
- Minimum 2 + years' experience in a similar hospitality role, in a luxury hotel setting preferred.
- Ability to speak Spanish preferred.
Company info
- We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Equal opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
Visa & Work Authorization
- Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.
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This listing is sourced directly from Phila Communications's careers page and normalized into a canonical job model.