Vapi
Customer Support Engineer
San Francisco · Senior · Full-time
Sponsorship not specifiedDetected 32 days ago
JavaScriptPythonRESTComplianceCustomer SupportVoIPHIPAALeadership
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odds of building a lasting career here
34Risky
Cap-exempt (no lottery)0
Sponsors this role68
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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Files H-1B transfers
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About the role
- The role is a bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction.
- This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.
- Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered.
Responsibilities
- Master AI-native support: optimize sub-500ms latency budgets, tool-calling, and the Vapi CLI until debugging a voice agent feels second-nature.
- Own Your Queue: Run point on Severity-tagged tickets for paying enterprise accounts, solo, against real SLAs.
- High-Ownership Support Veteran: 4-5+ years in a senior technical support, solutions engineering, or TAM-style role, ideally supporting enterprise accounts against real commercial SLAs. You don't wait to be told what to own.
- You're comfortable with modern support tooling like Plain, Pylon, etc.
- regular offsites, team events, and opportunities to build in-person relationships
- Team connection: regular offsites, team events, and opportunities to build in-person relationships
Requirements
- Code-Capable: You can drop into Python or JavaScript to debug a customer's middleware or stand up a quick agent yourself, even if you're not a full-time engineer.
Compensation
- includes a strong base salary and meaningful equity ownership
- annual learning stipends for courses, conferences, and upskilling
Benefits
- Competitive compensation: includes a strong base salary and meaningful equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Flexible time off: take-what-you-need vacation policy with an emphasis on rest and balance
- Lifestyle & wellness stipends: monthly allowances to support rent, transportation, food, fitness, and mental well-being
- Professional development: annual learning stipends for courses, conferences, and upskilling
Company info
- Vapi is the most configurable platform for building voice agents.
- Our platform equips companies with everything they need-telephony, real‑time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite-to launch production‑grade voice agents fast.
- In just 18 months, more than 300,000 developers have signed up, with over 1,500 new developers joining every day.
- Our mission is to make voice humanity's default interface again by capturing nuance, emotion, and context that text alone misses.
- Try it now https://vapi.ai!
- Automation Contributions: Take your most-repeated ticket and kill it for good - partner with FDE and Product so the next 50 customers never hit it.
- Feedback Contributor: Become the wire between enterprise customers and core engineering - the requirements you surface get built into the roadmap, not filed away.
This listing is sourced directly from Vapi's careers page and normalized into a canonical job model.