Sonesta International Hotels Corporation
Valet/Bell Person
Royal Sonesta Dupont Circle Washington, District of Columbia 20037
Sponsorship not specified$16k-$20kDetected 6 days ago
Customer SupportEpicCommunicationOrganizational Skills
About the role
- The 8th largest hotel company in the U.S.-and growing fast.
- An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised makes us everywhere you want to be.
- Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ in eight countries and counting.
Requirements
- The ideal candidate has a passion for hospitality and going beyond for our guests.
- Must be able work in a fast-paced environment.
- Will be required to work outside to transport luggage to and from vehicles.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Nice to have
- Previous hotel experience, or retail customer service preferred.
- Welcome and acknowledge all arriving guests in a courteous and professional manner.
- Transport luggage to and from guest rooms.
- Secure, tag and store luggage at guest's request.
- Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
- Respond appropriately to guest complaints.
- Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
- Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
Skills
- Professional verbal communication skills.
- Excellent interpersonal and customer service skills, including dealing with difficult guests.
- Reading and writing abilities to complete departmental records and logs.
- Excellent organizational skills and attention to detail.
- Ensure overall guest satisfaction.
- Additional Job Information/Anticipated
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
Compensation
- $16.00 - $19.50 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.
Benefits
- Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
- We offer a variety of benefits to our employees including:
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
Equal opportunity
- equal opportunity employer.
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