Ahead
Senior Cloud Engineer - Azure/OpenShift
United States · Senior
Sponsorship not specified$140k-$160kDetected 70 days ago
PythonBashPowerShellAWSGCPAzureCloud PlatformsKubernetesTerraformAnsibleHelmCI/CDLinuxDevOpsSite Reliability EngineeringPlatform EngineeringCybersecurityCustomer SupportCommunicationMentoring
About the role
- We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
- This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.
- Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
Responsibilities
- Lead the support and operation of cloud infrastructure, platform services, identity, networking, security controls, and operational tooling across customer environments.
- Able to architect and lead deployment of moderately complex solutions related to cloud solutions.
- Ability to understand open-source and cloud use-cases and recommend standard design patterns commonly used in such solutions (best practices).
- Own complex incidents, escalations, and problem investigations
- perform advanced troubleshooting, coordination, service restoration, and follow-through durable resolution.
- Develop and maintain runbooks, SOPs, standards, knowledge articles, and technical documentation that improve consistency and service quality.
- Drive monitoring, alerting, logging, tagging, policy, compliance, and cost-visibility improvements that strengthen managed cloud operations.
- Own complex incidents, escalations, and problem investigations; perform advanced troubleshooting, coordination, service restoration, and follow-through durable resolution.
- Manage OpenShift access and security controls, including RBAC, SCCs, NetworkPolicies, secrets management, and certificate/ingress considerations.
- Implement and validate platform backup, restore, and disaster recovery procedures (e.g., etcd, cluster resources, and persistent data) in accordance with customer requirements.
Requirements
- Experience with other clouds such as GCP, AWS, and OCI is a strong preference.
- Minimum 3+ years of experience supporting a production OpenShift environment (on-premises, ROSA, ARO, etc.).
- Experience leading complex incidents, escalations, change execution, and problem investigations in production environments.
- Experience with Windows and/or Linux server operations, networking fundamentals, identity and access management, monitoring, governance, and operational documentation.
- General familiarity with DevOps/SRE tooling is required but is not the primary emphasis of the role.
- 5+ years in customer-facing IT infrastructure, cloud operations, systems administration, or managed services support, including work in production environments.
- Strong operational expertise in at least one major cloud platform, with the ability to lead complex support and administration activities in Azure.
- Experience in a managed services, consulting, or multi-customer support environment, ideally supporting complex enterprise customers (preferred).
Nice to have
- Strong working knowledge of PowerShell, Python, Bash, infrastructure as code, automation, CI/CD, or related platform tooling used to improve cloud operations (preferred).
- Relevant advanced cloud, operations, or platform certifications are a plus (preferred).
Skills
- Advanced troubleshooting, operational execution, and issue ownership skills in live production environments.
- Strong customer-facing verbal and written communication skills for technical, operational, and advisory conversations.
- Participate in pre-sales activities including scoping, positioning, technology adoption and maturation.
- Working knowledge of incident, request, change, problem, major incident, and escalation management in a managed services environment.
- Ability to mentor others, review technical work, promote standards, and contribute to continuous service improvement.
- See benefits https://www.aheadbenefits.com/ for additional details.
- Final hiring decisions are ultimately made by humans.
- Candidates will not be penalized for choosing to opt-out.
- AHEAD builds platforms for digital business.
Compensation
- The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount.
Benefits
- Medical, Dental, and Vision Insurance
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
- Operate and support Red Hat OpenShift (Kubernetes) clusters in production, including cluster health, upgrades, scaling, and lifecycle management.
Visa & Work Authorization
- You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application.
This listing is sourced directly from Ahead's careers page and normalized into a canonical job model.